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Welcome to the Servicemax Community


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Field Service Network Blogs

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  • Tesla Vs. Porsche - What flavor is your Analytics

    by Sam Sur Employee in Field Service Network on Sep 19, 2016

    “Do you get this question often - “How frequently will our customers use the analytics tool?”   I do.   And my response is: it depends if you are building a Tesla or a Porsche. more...

  • Who is ServiceMax? An Intern's Perspective on ServiceMax Way

    by Nicole Guzzo Employee in Field Service Network on Aug 24, 2016

    “Who is ServiceMax?   It’s a question I’ve been slowly trying to answer during my time at this company. I was excited to gain more insight into this question as I walked into the more...

  • Field Service University 1 - Online and FREE

    by Daniel Brabec Employee in Field Service Network on Aug 10, 2016

    “  If you are interested in starting your field service domain expertise journey - sign up today for Field Service University 1!   Then further your field service expertise by attending more...

Education Blogs

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  • Micro Learning: How Social Media Has Changed the Education Game

    by Shannon Cunningham Employee in Education on May 4, 2016

    “I’ve been part of the social media movement since October 2007 starting with Twitter then moving to Facebook November 2008, next upping my game with Instagram where over a third of my posts are more...

  • Check Out Our New ServiceMax Training Digs!

    by Shannon Cunningham Employee in Education on Mar 1, 2016

    “The ServiceMax Training Center is officially open for business.  We built an amazing facility where our customers, partners, and employees can come together and learn. Product Certification more...

  • Targeted Crowd Sourcing: How to Create Training Content without a Training Team

    by Shannon Cunningham Employee in Education on Feb 22, 2016

    “Did I just put myself out of a job with this title?  Hopefully not but for some of you out there that are struggling to provide training to your teams and simply don’t have the staff to more...

  • Good ,Better, Best: How Innovative Teams Work to Deliver Fast and Get it Right

    by Shannon Cunningham Employee in Education on Dec 16, 2015

    “I’ve worked for tech companies since the 90’s and I can tell you two very important lessons I have learned are: It doesn’t always have to look pretty to work It has to work more...

  • Top 3 End of Year Tips to Get You Ready for 2016 User Adoption

    by Shannon Cunningham Employee in Education on Dec 10, 2015

    “I can’t believe it’s almost 2016! Often times in December I start to reflect on what we did the past year, mainly because we are so busy with the day-to-day, it’s nice to reflect on more...

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Tye Barnes
Tye Barnes 2 years ago
Went live with a new Global Template in the UK on Monday! Full integration with SAP for Billing, Credits, Stock Movements, Good receipts, Purchase Orders, Accounts, Materials & Vendors all using using Jitterbit.
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Richard Lewis
Richard Lewis 6 hours ago (Show moreShow less)
Hi John that sounds similar to our model. We interface equipment and products that are master in Sap to SMAX/Salesforce. Equipment is updated in SMAX and a batch process creates cases and work orders for installs and withdrawals.  We interface parts orders from SMAX to sap and overnight stock is updated from Sap to SMAX  From SMAX to sap we…
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Sam Sur
Sam Sur Employee in Field Service Network1 week ago (Show moreShow less)
Tesla Vs. Porsche - What flavor is your Analytics
Do you get this question often - “How frequently will our customers use the analytics tool?”   I do.   And my response is: it depends if you are building a Tesla or a Porsche.   At the outset: I have very high regards for the breakthrough Tesla has brought about and Elon Musk is my most aspired leader. I have their T-shirts, their jackets and… (Show moreShow less)
in Field Service NetworkLike (2)
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Richard Lewis
Richard Lewis 3 days ago (Show moreShow less)
Hi Sam Sur, when your article has been read then I can see that some of the readers may wish to know more about The ServiceMax functionality that is the subject of your post. Could you include a link or two to another post on the community or a page in ServiceMax Help or a Knowledge Article that covers what your analytics offering can and cannot…
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Shehab Gawdat
Shehab Gawdat in Dreamforce 20152 weeks ago (Show moreShow less)
Dispatch console WO list
Hello everyone,   On my dispatch console, i can see all the work orders assigned to a specific queue, whether those WOs are Open, on Hold, or in a Closed status.   How can i configure the dispatch console to show only the active WOs? i.e all the work orders in any status except of those that are already closed (Order status = WO closed)?  … (Show moreShow less)
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Shannon Cunningham
Shannon Cunningham Employee 7 days ago

Check out Forrest Yount , Tom Greco , and  the 83 member User Accepting Team in Syracuse! These guys are amazing. 

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    Harriet Brenner
    Harriet Brenner Employee in Partners2 weeks ago (Show moreShow less)
    Deploying Rapid
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    Harriet Brenner
    Harriet Brenner Employee in Partners2 weeks ago (Show moreShow less)
    Implementation Sales Documents
    Use this document to help drive your discovery call to ensure that you have covered all the ServiceMax bases. Enterprise Discovery Deck   Our Enterprise estimation template can help you accurate scope your ServiceMax solution. Enterprise Estimation Template   This document will can be used to create your own ServiceMax SOW. Enterprise SOW…
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    Harriet Brenner
    Harriet Brenner Employee in Partners2 weeks ago (Show moreShow less)
    Sales Tools
    ServiceMax uses a value selling sales methodology.   Part of that methodology requires our sales people to fill out a value prompter.  This is the tool that is placed on the ServiceMax sales portal and provides the summary information that our sales people use to identify appropriate partners to use. The partner version is proprietary and is not…
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    EDUCATION BLOGS

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    • Micro Learning: How Social Media Has Changed the Education Game in Guest Education
    • Check Out Our New ServiceMax Training Digs! in Guest Education
    • Targeted Crowd Sourcing: How to Create Training Content without a Training Team in Guest Education

    FIELD SERVICE VISION BLOGS

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    • Tesla Vs. Porsche - What flavor is your Analytics in Field Service Network
    • Who is ServiceMax? An Intern's Perspective on ServiceMax Way in Field Service Network
    • Field Service University 1 - Online and FREE in Field Service Network
    • Knowledge is Power: Notes from our Knowledge Manager in Field Service Network

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    • Implementation Sales Documents
    • Went live with a new Global Template in the UK on Monday! Full integration with SAP for Billing,...
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