Shannon Cunningham

Game Day Planning- Preparing Your Project Team for their Game Day Jobs

Blog Post created by Shannon Cunningham Employee on Nov 11, 2014

You’ve spent a great deal of time and resources selecting the perfect Field Service technology vendor and hand picked your team to help develop the processes and results you want to achieve.  Now it’s time to train your users!

 

Think of your training event like a sports team prepares for the big game. A lot happens before the team hits the field and once the game begins, everyone has a job to perform. 

 

Let’s match up your team with their jobs on training day:

 

TEAM ROLE

PROJECT ROLE

PROJECT JOB

TRAINING DAY JOB

Team Owner

Project Sponsor

Set the tone of the project and pick the team to help ensure success.

Kickoff the training and set the tone and expectations of the project.

Coach

Project Manager

Runs the day to day project activities.  Manages the risks and timelines

Sits on the sidelines; answers any business questions not covered in the content and takes notes on in class feedback

Quarterback

Instructor

Prepare the training materials according to the project charter.

Deliver the training.

Equipment Manager

System Administrator

Manages the change logs, updates the application, as directed, provides end user support protocols.

In room support. Training day is a great way to show your users you are there to support them going forward.

Cheerleaders

Advocates

Company champions hand picked due to their positive attitude and influence to embrace change.

Cheer! Support the training event as a super user and reach out to new users and show your support.

Fans

Users

Be prepared for change and training. Pay attention to the communications coming your way before the training and complete any pre-work, as directed.

Show up for kickoff with your face paint and team jersey, ready to learn! Be excited and follow the instructor on game day.

 

It takes a team to create victories.  Remember, it’s not just the quarterback on the field. 

 

For more information about getting your team ready for training, follow us in the ServiceMax Community https://community.servicemax.com/community/education

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