Orlando Ramirez

Adoption Roadmap to Success through Education: Volume#2 - ServiceMax Readiness Series

Blog Post created by Orlando Ramirez Employee on Dec 20, 2016

On your mark…...Get Set…..GO! As you begin your journey as a new customer of ServiceMax, getting yourself acclimated to the platform and the aspect of an implementation are key. The ServiceMax Readiness Video Series is geared to initiate the learning process.

 

Here is a quick synopsis about each of the series available to you. To learn more about each of the series, click on each of the titles of each.

 

Flawless Field Service: The Flawless video series takes a look at the “Day in the Life of ServiceMax” in the following roles and their impact within a field service organization:

  • Service Leaders
  • Customer Service
  • Dispatcher / Coordinator
  • Field Mobile Ready Technician
  • ServiceMax Administrator


Application Readiness: To begin efforts of an early adoption plan, project team members, and business subject matter experts will have the opportunity of learning more about the ServiceMax platform via the Application Readiness video series. These provide a more detailed learning on basic navigation for the various devices that may be used during an implementation (i.e. browser, laptops, mobile phones or tablets). For mobile devices, it will provide installation and setup instructions, how to search and access work order information.


Elements of Success for Your ServiceMax Implementation:

The Elements of Success video series takes you through 3 of the most crucial parts of an implementation and the number of services we can provide to assist with each

  • ServiceMax understanding your current business state to better assist in gathering business requirements and ultimately solution -- (Customer Experience Program)
  • The significance of conducting an effective User Acceptance Testing to test against those defined requirements (UAT Learner Programs)
  • The ability to measure your daily operations via the ServiceMax reporting and analytics modules (Field Service Analytics Workshop)

                                                                           

For more information on our training offerings, visit our website at Education Services webpage.



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