ServiceMax continuously innovates and releases new features and functionalities to our product three times per year. To ensure that you are continuously developing your skills and keeping your knowledge current, we provide training and an exam for each release and ask that all certified resources complete them. This certification maintenance program was announced last summer in conjunction with our Summer '16 release but the communications may have missed some of our certification holders.
In an effort to ensure that everyone has a chance to maintain their knowledge and expertise, we are extending the original deadline for the Summer '16 release exam to match that of the Winter '17 release exam. Our Summer '17 release is scheduled for the end of July and we want our certified individuals to be ready for that exciting new release. Read on for more details about the process and the revised deadline.
How can you maintain an active ServiceMax Certification?
- Go to https://servicemax.litmos.com/
- Login using your LMS username and password
- Click on the Course Library tab
- Locate and click on the course called Summer '16 or Winter '17 Release Training
- Click the Start This Course button
- You will be able to take the exam once you've watched the videos
What if you do not have a LMS username and password?
Please contact the Product Certification Team immediately at firstname.lastname@example.org and provide your full name, email address and original date of certification.
What happens if you do not pass a maintenance exam?
You are permitted three (3) attempts per maintenance exam. If you do not pass the release exam by its deadline, all credentials maintained by that exam will expire.
Can you ‘test-out’ or otherwise skip maintenance exams? Each release has specific features that you need to know about. The exams are not cumulative and skipping a maintenance exam will leave a gap in your knowledge. You need to take all release exams to maintain both your basic and advanced credentials.
How does the exam work?
Maintenance exams are:
- Delivered online via the ServiceMax University LMS system
- “Open book” (notes may be referenced)
- Taken at your convenience and approximately 15-30 minutes in length. The number of questions will vary depending on the volume of new release changes.
- Free of charge
What's the deadline?
As mentioned above, we have extended the deadline for the Summer '16 release exam so it and the Winter '17 release exam are now due by 11:59pm Pacific on July 21, 2017. You must pass both exams to maintain your certification(s). No additional extensions will be offered or honored.
Please refer to our website for important upcoming dates regarding your certification maintenance.
Thank you for your participation in our Product Certification Program. If you have any questions about the exam process or need assistance accessing the release content or exam in our LMS, please contact us at email@example.com.
ServiceMaxProduct Certification Team