Nicole Guzzo

ServiceMax Named a Leader in the 2017 Gartner Magic Quadrant for Field Service Management

Blog Post created by Nicole Guzzo Employee on Oct 4, 2017
ServiceMax has experienced a ton of "new" this year. From our GE acquisition, to  Maximize Tour 2018 in Las Vegas, to various product release updates, to over 600 new ServiceMax community members, we truly thrive in change.

 

One thing that has remained consistent through all this adoption is our excellent customer base. We invest largely in our NPS program. Some of you may have heard this at the Maximize Las Vegas User Group, and many of you will hear it at Maximize Berlin's session, but we take pride in listening to our customers and refining our products, services, and support to embody your feedback. See NPS Spring 2017 Update: Feedback and Follow Up.

 

You remain the center of our strategy and our measure of success, and customers are the main reason why we have been named a leader again in the Gartner 2017 Magic Quadrant for Field Service Management. Here at ServiceMax from GE Digital, we believe this position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success. So here we are again, for the third consecutive time, all for you, because of you. I encourage you to read the report for more details. We are so pleased to be recognized and positioned as a leader of field service software providers by this highly respected analyst firm
2017 Gartner MQ Slide for FSM.jpg
This is a part of our success story; you are a part of our success story, so thank you for partnering with us. I can only hope we're as valuable to your story as you are to ours.

 

 

What stories, anecdotes, and examples do you have of customers showing they are over the moon with your service?
Have you followed Gartner in the past? What analysts do you keep up with?
Have you read the report? What do you think about the analysis?

 

*Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Michael Maoz, Jason Wong, September 27, 2017

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

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