63% of technicians say they need better access to knowledge base in the field. That’s why we are partnering with Infomill to deliver productivity and customer experience benefits by integrating a curated knowledge base with ServiceMax.
Servicing medical devices in the field is unlike any other field service. Human lives and wellness depend on medical equipment uptime. To deliver fast First-Time fix rates, your field engineers need to have a detailed knowledge of complex installed equipment, troubleshooting techniques, replacement parts and their availability. Failure to deliver excellent service and lack of adherence to FDA regulations can result in missed SLAs, frustrated customers, penalties and, ultimately, less business for your company.
Join this webinar to learn how your field service team can increase First-Time fix rates while improving customer satisfaction. You will hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs. Topics will include:
- How leading Medical Equipment Manufacturers and Distributors outperform the competition
- How to achieve productivity and customer experience objectives with digital tools
- How an integrated solution from ServiceMax and AnswersAnywhere from Infomill delivers the right equipment and inventory knowledge at the right time so your field engineers can deliver flawless service
- Solution demo with AnswersAnywhere, a curated knowledge management solution and ServiceMax's new field inventory management features
Raise Field Service Productivity with an Integrated Knowledge and Inventory Solution
Thursday, March 22, 2018
9AM PDT / 12PM EDT / 5PM BST
Sr. Product Marketing Manager
ServiceMax from GE Digital
VP, North America