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3 Posts authored by: jeremy.frank Employee

522153.jpgOn my drive to work every morning, I traverse San Francisco on my way out the ServiceMax HQ in Pleasanton, CA. Something I often notice in the city is the stark contrast between the incredible amount of new projects and construction with the un-maintained roads and infrastructure. Right before I get on the shiny brand new Bay Bridge, my poor car takes a beating in potholes, rough roads and other urban obstacles.

 

And this isn't just a problem in San Francisco. All over the country, infrastructure maintenance is being de-prioritized while new projects are increasing. As people in the service and maintenance industry, this can be frustrating. I think a lot of people agree that it's time for a change.

 

A change could not only be good for us as Americans, but could also be a boon for the service industry. After all, who is going to perform the maintenance? Ok, if you're a medical device company, perhaps you don't have much to gain here, but certainly some of the more industrial companies and service organizations will benefit.

 

So, what do you think needs to change? How do we get our politicians and representatives to start to prioritize maintenance and make my long commute to work more bearable!?!

apple-watch-features-apps-2 copy.pngCan you think of an industry other than field service where literally every new type of technology hardware is relevant any may have a practical use? Let's think about a few recent ones:

 

        • 3D Printing: Don't want to carry trunk stock or tons of inventory? 3D printing may be the inventory manager's best friend with parts printed on-demand.
        • Google Glass: Yes, Google Glass has gone away temporarily but I think a majority of people would agree that field service was one of the most compelling use cases for it
          • Mobile: Ok, mobile has been around a while, but how many functions absolutely require ? There aren't many, but field service is certainly one of them.

 

The latest is the Apple Watch. While smart watches are not new, Apple does always seem to have a way to make their version of various technologies more palatable and useful to consumers. Ultimately, businesses follow right behind. The iPad, for example, was not the first tablet to the market, but it certainly was the first widely used tablet in field service.

 

So will the Apple Watch have a place in field service? ServiceMax director of product management Amit Jain thinks that it's promising. In this article on Field Service Digital, he outlined three areas where the Apple Watch could impact field service, but admits that a lot of this is just speculation and we will have to wait and see how it's adopted -- and how technology vendors like ServiceMax create apps for it (we'll keep you updated about that!)

 

As field service leaders, what do you think? We could wait and see, but that's no fun! Do you think watches will play a role in the daily activities of a field service technician? If the cost of a watch comes down, as Apple products usually do, will the cost be worth it? What are some of the use cases you think technicians could use a smartwatch for? Please let the community know your thoughts in the comments!

We may all know it by a different name -- M2M, connected devices, industrial internet, etc. -- but I think many people agree that the Internet of Things will have an impact in the field service industry. At ServiceMax, we put together a fun infographic that outlines some of the areas of field service that we think will be impacted by connected machines. For example, preventive maintenance, for example, will be powered by machines telling service organizations that they are in need of some maintenance to prevent any downtime.

 

Check out the infographic below with some other thoughts on the impact of the Internet of Things.

 

I'd love to know in the comment how your company is approaching the internet of things. Is it on your radar? Are you already implementing processes and systems? Do you think it will have a big impact?

 

Click the image below to see the infographic:

 

Future-Field-Service-InfographicIOT_thumb.png