Whether around dispatch, contracts management, parts and inventory, or reporting, every ServiceMax customer has a unique way of conducting business, and unique drivers for success. Yet inside those unique differences is a core set of best practices that world-class field service organizations, of any size, share. This uniqueness has fueled the success of our customers - helping them outrun their competition, drive additional service revenue, and create tighter positive relationships with their customers. Knowing how to enable our customers rapidly while adopting appropriate best practices is what makes ServiceMax deliver on the promise of a successful field service implementation.
Each of the three core phases of a ServiceMax project – initiate, iterate, and implement, contains a set of delivery tools, processes and best practices that enable our consultants to listen, engage, solve, and deliver the best time-to-value possible.
Coupled with this strong approach and methodology is the strong domain and technical knowledge of the ServiceMax team. Our proven expertise in both field service and cloud computing, together with our methodology, brings you a positive, innovative, and highly successful implementation experience.
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