ServiceMax Express

Document created by Deirdre Yee Employee on Apr 14, 2015
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ServiceMax Express

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Overview

Service giveaways, lost work orders, repeat visits because you couldn’t solve the problem the first time. For many small businesses, your manual processes are a huge drag on your bottom line, and a drag for your customers and employees as well. It’s time to rethink field service if you want to optimize operations, delight customers, hit your revenue/growth targets and deliver flawless field service.

Benefits:Features

Work Order Management

• Maximize field productivity

• Reduce billing errors

• Reduce days service outstanding

 

Installed Base & Entitlements

• Eliminate warranty leakage

• Reduce service and parts giveaways

• Increase service revenue through cross

and up-sell

• Improve customer relationships



  

Advanced Scheduling

• Increase efficiency scheduling your

technicians

• Increase first time fix rate and customer

satisfaction

 

Mobility

• Award-winning iPad app or our easy to

use iPhone app included for anytime,

anywhere access

• Accelerate receipt of service delivery

and usage consumption details to office

Attachments

    Outcomes