Future of Field Service: The Impact of the Internet of Things

Document created by Deirdre Yee Employee on Apr 1, 2015Last modified by Deirdre Yee Employee on Nov 18, 2015
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Future of Field Service: The Impact of the Internet of Things

Overview:

Internet of Things, Machine to Machine, Connected Devices, Industrial Internet... Whatever the term you have heard, the impact of connected machines and the data they provide service organizations has potential to transform our industry in many ways:

 

IOT can Delight Customers:

  • Allow you to know about a problem before they do
  • Eliminate unplanned downtime
  • Avoid unnecessary trips to the customer site
  • Performance-based service contracts
  • Data to inform new product development
  • Arm sales teams with installed product data

 

IoT can Increase Productivity

 

  • Bring the right parts and knowledge the first time
  • Make better decisions and more accurate forecasts for your service organization
  • Get the right tech to the right job faster

 

 

 

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