The Rising Importance of Service

Document created by Deirdre Yee Employee on Apr 1, 2015Last modified by Deirdre Yee Employee on Apr 10, 2015
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The Financial Importance of Field Service

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Overview:

See why CFO's at best-in-class companies are finding it is essential to focus on service

 

 

Best-in-class companies view service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. The Aberdeen Group has done extensive research to understand the top and bottom line benefits these service-oriented businesses are enjoying.  Learn more about the rising financial importance of service while understanding key benchmarks such as:

 

 

 

 

Profitability

Revenue Performance

Customer Loyalty

Customer Retention

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