Electrolux Case Study

Version 4

    Electrolux

     

    Solutions:Customer Quick Facts

    ServiceMax provided integration with the company’s on-premise ERP solution, financials, inventory, and production planning systems.

    INDUSTRY: Appliance manufacturer

     

    SIZE: 56,000 employees, 900 Service Partners

     

    HEADQUARTERS: Sweden

    Overview On the Road to Success with...

    Electrolux Brazil was managing its 900 service partners and 1,800 technicians through multiple solutions,

    emails, phone calls, and sticky notes. Electrolux looked to Servicemax to

    Streamlined service processes and increase service partner efficiency.

    • Increased revenue due to accurate warranty renewal information and alerts.
    • Increased volume of service request closed per week to over 15,000.
    Electrolux Case Study