Electrolux Case Study

Document created by Deirdre Yee Employee on Apr 27, 2015Last modified by Deirdre Yee Employee on Aug 10, 2015
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Electrolux

 

Solutions:Customer Quick Facts

ServiceMax provided integration with the company’s on-premise ERP solution, financials, inventory, and production planning systems.

INDUSTRY: Appliance manufacturer

 

SIZE: 56,000 employees, 900 Service Partners

 

HEADQUARTERS: Sweden

Overview On the Road to Success with...

Electrolux Brazil was managing its 900 service partners and 1,800 technicians through multiple solutions,

emails, phone calls, and sticky notes. Electrolux looked to Servicemax to

Streamlined service processes and increase service partner efficiency.

  • Increased revenue due to accurate warranty renewal information and alerts.
  • Increased volume of service request closed per week to over 15,000.
Electrolux Case Study

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