Solta Medical Case Study

Document created by Deirdre Yee Employee on Apr 27, 2015Last modified by Deirdre Yee Employee on Aug 10, 2015
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Solta Medical

Solutions:Customer Quick Facts

With ServiceMax, Solta could automate the tracking of products at customer locations and keep multiple-level configuration information current including serialized assemblies, components, software and firmware

versions.

INDUSTRY:

Medical devices

   

Company:

Solta Medical, Inc. (Nasdaq: SLTM)
Overview On the Road to Success with...

Solta needed a scalable platform to support near-term product and customer growth and a recent merger.

The company needed to improve upon a manual, custom integration with an ERP system to improve their RMA processes. The company also saw that web access to a complete customer and product history could significantly improve their efficiency and revenue generating programs.

Improved revenue streams- Sales teams now have access to all customer cases,

warranties and customer history, enabling them to identify sales and cross sell

opportunities.

 

Increase in renewal visibility and opportunity generation. 

Service contracts are now

visible and renewal times are

clear.
Solta Medical Case Study

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