ServiceMax Mobile for Android Datasheet

Document created by Deirdre Yee Employee on Jun 10, 2015Last modified by Deirdre Yee Employee on Aug 10, 2015
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ServiceMax Mobile for Android

Overview

Field service technicians are always on the move—making mobile devices a logical extension to their everyday tools. When determining your mobile strategy, Android is a business-savvy choice to make your corporate standard, given its ubiquity, familiarity, and cost-effectiveness. Ultimately, the goal is to make your technicians as efficient and effective as possible in the field, with a device that is usable and within reach.

Benefits:Features

 

• Improve field service productivity with ServiceMax’s complete field service functionality that supports the disconnected day

 

• Increase technician effectiveness and first time fix rates, by providing mobile access to customer and product information alongside your service delivery process

 

• Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot

 

• Sell more services by providing service technicians up-sell and cross-sell recommendations and access to current pricing

 

• Get up and running fast by utilizing our field-ready mobile apps – no coding needed, just configuration

• Make mobile configuration easy with ServiceMax’s Infinity Framework—configure once, use anywhere

 

• Provide seamless offline access, so techs can remotely find information and capture service details

 

• Access an easy to use calendar for all important events and scheduled work orders

 

• See a detailed work order view and debrief actions with service workflows configured for your business

 

• Remotely request parts, scan barcodes, and capture time and material details with automated pricing rules

 

• Navigate easily with a native connection to Google Maps to get hands-free directions

 

• Quickly reach out with one-touch native link to call or text the customer contact for each work order

 

• View, edit, create, and delete records

 

• Stay up to date with Service Operations using robust offline data and configuration sync capabilities

 

• Ensure data integrity with advanced data validation during data entry, even if connectivity is not available

 

• Access all pertinent data: entitlement verifications, warranties, installed products, parts, accounts and more

 

• Create service reports, invoices, and capture signatures with Smart Business Documents

 

• Supports both Android smartphones and tablets

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