ServiceMax Mobile for Android Datasheet

Version 2

    ServiceMax Mobile for Android

    Overview

    Field service technicians are always on the move—making mobile devices a logical extension to their everyday tools. When determining your mobile strategy, Android is a business-savvy choice to make your corporate standard, given its ubiquity, familiarity, and cost-effectiveness. Ultimately, the goal is to make your technicians as efficient and effective as possible in the field, with a device that is usable and within reach.

    Benefits:Features

     

    • Improve field service productivity with ServiceMax’s complete field service functionality that supports the disconnected day

     

    • Increase technician effectiveness and first time fix rates, by providing mobile access to customer and product information alongside your service delivery process

     

    • Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot

     

    • Sell more services by providing service technicians up-sell and cross-sell recommendations and access to current pricing

     

    • Get up and running fast by utilizing our field-ready mobile apps – no coding needed, just configuration

    • Make mobile configuration easy with ServiceMax’s Infinity Framework—configure once, use anywhere

     

    • Provide seamless offline access, so techs can remotely find information and capture service details

     

    • Access an easy to use calendar for all important events and scheduled work orders

     

    • See a detailed work order view and debrief actions with service workflows configured for your business

     

    • Remotely request parts, scan barcodes, and capture time and material details with automated pricing rules

     

    • Navigate easily with a native connection to Google Maps to get hands-free directions

     

    • Quickly reach out with one-touch native link to call or text the customer contact for each work order

     

    • View, edit, create, and delete records

     

    • Stay up to date with Service Operations using robust offline data and configuration sync capabilities

     

    • Ensure data integrity with advanced data validation during data entry, even if connectivity is not available

     

    • Access all pertinent data: entitlement verifications, warranties, installed products, parts, accounts and more

     

    • Create service reports, invoices, and capture signatures with Smart Business Documents

     

    • Supports both Android smartphones and tablets

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