ServiceMax Mobile for iPhone Datasheet

Version 3

    ServiceMax Mobile for iPhone

    Overview

    Field service technicians are the most mobile employees on earth, making mobile devices a must in field service. But many mobile field service apps don’t get the job done. Lug the laptop out of the van to lookup customer contact info? Spend time and risk safety to manually type in an address into the GPS when schedules change? No thanks. And forget anything complex like actually debriefing an entire service call.

    Benefits:Features
    • Improve field service productivity by combining the usability of the iPhone with ServiceMax’s complete field service functionality

     

    • Increase technician effectiveness and first time fix rates, by providing mobile access to customer and product knowledge
    • Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot
    • Sell more services by providing servicetechnicians up-sell and cross-sell recommendations and access to current pricing
    • Improve first time fix rates by facilitating knowledge and real-time collaboration in the field with ServicePulse and FaceTime use

     

    • Get up and running fast by utilizing our field-ready mobile apps – no coding needed, just configuration

    • Designed specifically for techs with field-based usability in mind; large touch targets, fewer clicks and intuitive navigation

     

    • Quick access to customer contact info, one-click dialing, and hands-free GPS navigation

     

    • Seamless offline capabilities, so that technicians can access customer or product information, or capture service details remotely, regardless of internet connectivity

     

    • Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access

     

    • Configure once and deploy everywhere; ServiceMax’s Infinity Framework provides process workflows and wizards that keep techs on track, regardless of which device they use

     

    • Calendar view of work orders and associated tasks that can be dynamically changed

     

    • Remotely request parts, scan barcodes, and capture time and material details with automated pricing rules

     

    • Advanced data validation during data entry ensures data integrity even if connectivity is not available

     

    • Access to all pertinent data: entitlement verifications, warranties, installed products, parts, accounts and more

     

    • Smart Business Docs to create service reports, invoices, etc. and have customers sign them while on site

     

    • AirPrint for SmartDocs

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