ServiceMax Mobile for Laptop Datasheet

Document created by Deirdre Yee Employee on Jun 10, 2015Last modified by Deirdre Yee Employee on Sep 25, 2015
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ServiceMax Mobile for Laptops

Overview

Mobility doesn’t have to mean sending your technicians or engineers to a remote location armed only with a phone. For many industries, a laptop is critical to run diagnostics, access schematics or interface with other applications. Make sure your techs can access every detail with a field-ready mobile solution, whether internet connectivity is available or not.

Benefits:Features

• Speed dispatching and increase technician utilization rates by keeping them informed in the field, not driving back to the office or searching for a wi-fi signal

 

• Increase technician effectiveness and first time fix rates, by providing mobile access to customer and product knowledge

 

• Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot

• Sell more services by providing service technicians up-sell and cross-sell recommendations and access to current pricing

 

• Improve first time fix rates by facilitating knowledge and real-time collaboration in the field with ServicePulse, and by providing in-depth product documentation, schematics, and diagnostic testing applications in the field

 

• Get up and running fast by utilizing our field- ready mobile apps – no coding needed, just configuration

• Supports Windows 7 & 8

 

• Built using HTML5 to ensure a consistent experience across web and mobile applications

 

• Seamless offline capabilities, so that technicians can access customer or product information, or capture service details remotely, regardless of internet connectivity

 

• Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access

 

• Configure once and deploy everywhere; ServiceMax’s Infinity Framework provides process workflows and wizards that keep techs on track, regardless of which device they use

 

• Calendar view of work orders and associated tasks that can be dynamically changed

 

• Easy to search for parts and products in trunk stock and the trunk stock of nearby technicians

 

• Real-time automated pricing for time and materials estimations

 

• Advanced data validation during data entry ensures data integrity even if connectivity is not available

 

• Access to all pertinent data: entitlement verifications, customer history, location, contacts, product service history, repairs, warranties and more

 

• Smart Business Docs to create service reports, invoices, etc. and have customers sign them while on site via an external signature capture pad (such as the Topaz, hardware sold separately)

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