ServiceMax Mobile Overview Datasheet

Document created by Deirdre Yee Employee on Jun 10, 2015Last modified by Deirdre Yee Employee on Aug 10, 2015
Version 2Show Document
  • View in full screen mode

ServiceMax Mobile

Overview

There are very few jobs that demand the use of mobile technology more than that of a field service technician. Your technicians require critical service information and customer data at their fingertips, no matter where or when, so they can solve customer issues fast, and you can bill for service fast. With ServiceMax Mobile, your field techs, service managers and executives can each access ServiceMax from virtually any device anytime, anywhere.

Benefits & Features

• A consistent, usable experience across web and mobile applications

 

• A wide variety of supported devices, so you can choose what works best for your service organization

 

• Seamless offline capabilities and support for the “disconnected day”, so that technicians can access customer or product information, or capture service details remotely, regardless of internet connectivity

 

• Configure once and deploy everywhere; ServiceMax’s Infinity Framework provides process workflows and wizards that keep techs on track, regardless of which device they use

 

• Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access

 

• Advanced data validation during data entry ensures data integrity even if connectivity is not available

 

• Smart Business Docs to create service reports, invoices, etc. and have customers sign them while on site (via touchscreen for iPad/iPhone/Android, requires an external signature capture pad for Laptops)

 

• Capture service details while onsite to reduce errors and speed billing

 

• Access calendars, work orders and details, service history, service knowledge database, spare parts locations and inventory levels

 

• Remotely request parts, capture time and material details, accept or reject work assignments, record work details and status changes, and set follow-up activities

Learn More

Attachments

    Outcomes