Schedule Optimization Datasheet

Document created by Deirdre Yee Employee on Jun 10, 2015Last modified by Claudia Robinson on Aug 11, 2016
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Schedule Optimization


In field service, getting the right technician to the right job at the right time with the right parts and information is critical. For many businesses, talented and informed dispatchers work wonders with the daily schedule, mentally balancing technician locations, skill sets, expertise, priority customers, and situation severity with ease. But what happens when there are 100 techs to manage, or 1000 or 10,000? As complexity rises, we humans need a bit of assistance – that’s where Schedule Optimization comes in.


• Increase first time fix rates by sending the right tech for the right job with the right parts


• Grow service revenue and profitability by completing more jobs per day


• Increase technician utilization rates with intelligent, automated dispatch


• Improve customer satisfaction with properly skilled technicians, on time arrivals and quick resolution times


• Free dispatchers to focus only on exceptions; manage larger teams effectively with few or no dispatchers


• Increase technician utilization and reduce costs and overtime by optimizing for driving distances and fuel consumption


• Increase effectiveness throughout the service delivery chain, not just increased efficiency

• World-class optimization that is part of a complete field service suite


• Automates schedule optimization, assigning each technician the optimum work orders to achieve service goals


• Designed with multiple industry verticals in mind to support many different optimization needs


• Optimize the schedules of both employees and partner resources in a single system


• View optimized schedules on virtually any mobile device – tablets, smartphones, laptops – via our HTML5 interface


• Ability to support “Drip-Feed” scheduling, or the dynamic update of the schedule to the technician/engineer once he or she completes the previous job


• Intra-day scheduling to accommodate high priority, low lead-time work orders and to plan for additional emergencies or new service requests

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