ServiceMax Integration for ServicePower Datasheet

Version 3

    ServiceMax Integration for ServicePower

    Overview

    In field service, getting the right technician to the right job at the right time with the right parts and information is critical. As part of our end-to-end field service suite, ServiceMax offers a number of ways to automate the scheduling process for technicians and field engineers – from manual to fully automatic and optimized. But if your business has thousands of field resources to schedule, the complexity is enormous. That’s why we’ve teamed with ServicePower to combine the industry’s only “always on”, continuous workforce optimization solution with our cloud-based, mobile field service suite.

    Benefits:Features

    • Increase first time fix rates by sending the right tech for the right job with the right parts

     

    • Grow service revenue and profitability by completing more jobs per day

     

    • Increase technician utilization rates with intelligent, “always on”, continuous optimization

     

    • Improve customer satisfaction with properly skilled technicians, on time arrivals and quick resolution times

     

    • Free dispatchers to focus only on exceptions; manage larger teams effectively with few or no dispatchers

     

    • Increase technician utilization and reduce costs and overtime by optimizing for driving distances and fuel consumption

     

    • Increase effectiveness throughout the service delivery chain, not just increased efficiency

    • World-class optimization that is part of a complete field service suite

     

    • Automates scheduled optimization, assigning each technician the optimum work orders to achieve service goals

     

    • Utilizes a patented, artificial intelligence-based algorithm

     

    • Continuously optimizes various types of jobs, including more complex jobs, preventive maintenance, multi- stage jobs that

    require sequencing and other service level agreements (SLAs) that may span multiple time periods

     

    • Offers optimized schedules BEFORE the appointment is booked

     

    • Supports “drip-feed” scheduling, or the dynamic update of the “next job” for a technician as each job completes

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