Moving from Reactive to Proactive Services; 6 Tips from the Experts

Document created by Deirdre Yee Employee on Aug 3, 2015Last modified by Deirdre Yee Employee on Aug 10, 2015
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Customer service has traditionally been a reactive function: a customer calls and the service team fixes their problem. But with advancements in technology and new customer expectations, we have entered an era where proactive service and delivering business outcomes is the new competitive differentiator... the new service battleground.

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