ServiceMax Community - Mobile Access Capabilities

Version 1

    How are you accessing the ServiceMax Community?

     

    You can access the ServiceMax Community, which runs on Jive Software, via browser on your laptop or via a number of Mobile devices. To find out more about downloading the mobile apps, look here   ServiceMax Community via Mobile - Using the Jive Mobile App.

     

    Read on for details on what you can do when accessing the community via various platforms. Please post any questions below in the comments.

    Mobile Module Component Summary

    This table summarizes the components that make up each major version of Jive Mobile.

    * Mobile Web refers to the mobile-specific web interface enabled by the mobile module.  It does not refer to using the full Jive web interface from a mobile browser.  Support for accessing the full Jive web interface from mobile browsers depends on the Jive version, not on the Mobile module version.

     

    Mobile 2 / Mobile 3 Feature Comparison

     

    Mobile
    Mobile WebJive 3.x for iOSJive 3.x for Android
    Jive Version

    Jive 6.0.3+

    Jive 7

    Jive Cloud

    Jive 6.0.3+

    Jive 7

    Jive Cloud

    Jive 7.0.1+
    Client OS Support

    Android 2.3+

    iOS 7.0+

    BBOS 7, 10

    iOS 7.0+Android 4.0.3+
    Jive Features
    Content: View

    Status update

    Discussion

    Document

    Blog post

    Video

    Message

    Announcement

    External Object

    Status update

    Discussion

    Document

    Blog post

    Video

    Message

    Announcement (iOS app 3.0.4+)

    External Object (iOS app 3.0.4+)

    Status update

    Discussion

    Document

    Blog post

    Partial view of all other content

    Content: Create

    Status update

    Discussion

    Message

    Status update

    Discussion

    Document

    Blog post

    Video

    Message

    Status update

    Discussion

    Document

    Message

    Content: Formatting

    Plain text only

    Formatted text

    Formatted text
    Content: @mentionsPeople

    People

    Content

    Places

    People

    Content

    Places

    Content: Create with images

    n/a

    Status update

    Discussion

    Document

    Blog post

    Message

    Status update

    Discussion

    Document

    Content: Actions

    Like

    Follow

    Reply

    Mark

    Share by Email

    Like

    Follow

    Reply

    Share (by Jive)

    Like

    Reply

    Streams

    Inbox

    All Activity

    Connections

    Custom streams [6+]

    Inbox

    All Activity

    Connections

    Custom streams [6+]

    Inbox

    All Activity

    Connections

    Custom streams
    SearchGlobal (content, people, places)

    Global (content, people, places)

    Compound filters (iPad only)

    Content, people and places
    BrowsePlacesno

    People

    Participated content only

    Followed places only

    Guest User Accessyesnono
    Terms & Conditionsyesyes (iOS app 3.0.4+)no
    Mobile Client Accessdirect to Jive instancedirect to Jive instancedirect to Jive instance