ServiceMax Community - Mobile Access Capabilities

Document created by Deirdre Yee Employee on Nov 16, 2015
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How are you accessing the ServiceMax Community?

 

You can access the ServiceMax Community, which runs on Jive Software, via browser on your laptop or via a number of Mobile devices. To find out more about downloading the mobile apps, look here   ServiceMax Community via Mobile - Using the Jive Mobile App.

 

Read on for details on what you can do when accessing the community via various platforms. Please post any questions below in the comments.

Mobile Module Component Summary

This table summarizes the components that make up each major version of Jive Mobile.

* Mobile Web refers to the mobile-specific web interface enabled by the mobile module.  It does not refer to using the full Jive web interface from a mobile browser.  Support for accessing the full Jive web interface from mobile browsers depends on the Jive version, not on the Mobile module version.

 

Mobile 2 / Mobile 3 Feature Comparison

 

Mobile
Mobile WebJive 3.x for iOSJive 3.x for Android
Jive Version

Jive 6.0.3+

Jive 7

Jive Cloud

Jive 6.0.3+

Jive 7

Jive Cloud

Jive 7.0.1+
Client OS Support

Android 2.3+

iOS 7.0+

BBOS 7, 10

iOS 7.0+Android 4.0.3+
Jive Features
Content: View

Status update

Discussion

Document

Blog post

Video

Message

Announcement

External Object

Status update

Discussion

Document

Blog post

Video

Message

Announcement (iOS app 3.0.4+)

External Object (iOS app 3.0.4+)

Status update

Discussion

Document

Blog post

Partial view of all other content

Content: Create

Status update

Discussion

Message

Status update

Discussion

Document

Blog post

Video

Message

Status update

Discussion

Document

Message

Content: Formatting

Plain text only

Formatted text

Formatted text
Content: @mentionsPeople

People

Content

Places

People

Content

Places

Content: Create with images

n/a

Status update

Discussion

Document

Blog post

Message

Status update

Discussion

Document

Content: Actions

Like

Follow

Reply

Mark

Share by Email

Like

Follow

Reply

Share (by Jive)

Like

Reply

Streams

Inbox

All Activity

Connections

Custom streams [6+]

Inbox

All Activity

Connections

Custom streams [6+]

Inbox

All Activity

Connections

Custom streams
SearchGlobal (content, people, places)

Global (content, people, places)

Compound filters (iPad only)

Content, people and places
BrowsePlacesno

People

Participated content only

Followed places only

Guest User Accessyesnono
Terms & Conditionsyesyes (iOS app 3.0.4+)no
Mobile Client Accessdirect to Jive instancedirect to Jive instancedirect to Jive instance
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