Get Email Notifications from ServiceMax Community: Details for your IT folks

Document created by Deirdre Yee Employee on Nov 24, 2015
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Please share these details with your IT people to make sure you can receive notifications from this community.

email_block_firewall_filter.png

 

To enhance deliverability of email generated from your instance, we recommend you whitelist the following IP's on your corporate relay(s):

 

US Customers

 

mail0.phx1.jivehosted.com - 204.93.64.116 - split relay set for US

mail1.phx1.jivehosted.com - 204.93.64.117 - split relay set for US

mail0.ewr1.jivehosted.com - 192.250.208.112 - split relay set for US/DR

mail1.ewr1.jivehosted.com - 192.250.208.113 - split relay set for US/DR

o1.jiveon.jivesoftware.com - 74.63.202.182- Jive Cloud customers only

o3.jiveon.jivesoftware.com - 167.89.36.126 - Jive Cloud customers only

o2.sendgrid.phx1.jivehosted.com - 50.31.48.137 - Hosted customers only

jiveon-mail.phx1.jivehosted.com - 204.93.64.13 - Jive Cloud customers only

 

EU Customers

 

mail0.ams1.jivehosted.com - 204.93.80.116 - split relay set for EU

mail1.ams1.jivehosted.com - 204.93.80.117 - split relay set for EU

mail0.lhr1.jivehosted.com - 204.93.95.57 - relay set for EU/DR

o1.jiveon.jivesoftware.com - 74.63.202.182- Jive Cloud customers only

o3.jiveon.jivesoftware.com - 167.89.36.126 - Jive Cloud customers only

o2.sendgrid.phx1.jivehosted.com - 50.31.48.137 - Hosted customers only

jiveon-mail.ams1.jivehosted.com - 204.93.80.114 - Jive Cloud customers only

 

And create an SPF record with the following content in the domain you're using for your hosted instance:

 

US Customers

 

"v=spf1 ip4:204.93.64.116 ip4:204.93.64.117 ip4:192.250.208.112 ip4:192.250.208.113 include:sendgrid.net -all"       

It should be very rare for customers to receive mail from 204.93.64.13 directly, so we're not including it in the SPF recommendations at this time.

 

 

EU Customers

 

"v=spf1 ip4:204.93.80.116 ip4:204.93.80.117 ip4:204.93.95.57 include:sendgrid.net -all"

 

It should be very rare for customers to receive mail from 204.93.80.114 directly, so we're not including it in the SPF recommendations at this time.

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