ServiceMax Premier Support - Customer Success

Version 2

    Your Customer Success Manager...

    Is your Advocate

    • Showing the value of service and what is possible for your business
    • Alignment of your business and ServiceMax solution to realize value and ROI
    • Your trusted advisor, advocate, and strategic business partner
    • Supporting and driving adoption and usage of ServiceMax solution

    Has a Strategic Mindset

    • Works collaboratively with you to achieve value and meet goals
    • Gains knowledge of how the solution is being used in the Field
    • Identifying key process improvements and product features that enhance your business

    Is Long-Term Focused

    • Proactively manages your account with a mission critical mind set for your business
    • Understands your business, challenges, and plans
    • Providing best practices in Field Service market and trends