ServiceMax Premier Support - Customer Success

File uploaded by Kevin Maufer Employee on Jan 6, 2017Last modified by Kevin Maufer Employee on Jan 6, 2017
Version 2Show Document
  • View in full screen mode

Your Customer Success Manager...

Is your Advocate

  • Showing the value of service and what is possible for your business
  • Alignment of your business and ServiceMax solution to realize value and ROI
  • Your trusted advisor, advocate, and strategic business partner
  • Supporting and driving adoption and usage of ServiceMax solution

Has a Strategic Mindset

  • Works collaboratively with you to achieve value and meet goals
  • Gains knowledge of how the solution is being used in the Field
  • Identifying key process improvements and product features that enhance your business

Is Long-Term Focused

  • Proactively manages your account with a mission critical mind set for your business
  • Understands your business, challenges, and plans
  • Providing best practices in Field Service market and trends

Outcomes