Bo Wandell, Infomill / AnswersAnywhere

Version 1

    Tags:

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    NameBo Wandell
    CompanyInfomill
    Field Service Experience15 years
    ServiceMax Experience1 Year

     

    Photo

    Bo Blue Jacket (1).jpg

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    Bio

    Infomill empowers field service organizations with knowledge and tools that dramatically improve first-time fix rates and reduces incorrect parts ordering. Infomill's SaaS based AnswersAnywhere platform transforms raw data from a variety of different sources, including legacy technical documents, PDFs, flat files and ERP systems into active and knowledge bases that are delivered to laptops and mobile devices carried by field service technicians. By deploying Infomill’s knowledge solutions, field service organizations have achieved significant reductions in repeat service visits, while driving up profits and customer satisfaction. Around the world over 55,000 field service technicians use their mobile devices to access product, technical and break/fix knowledge from InfoMill's AnswersAnywhere platform.

     

    What are your areas of expertise?

    Knowledge base design, deployment and continuous optimization. Customer and technical support operations.

    networking, servicemax community experts, servicemax community collaboration user group user conference maximize2016, nps, net_promoter_score customer awards award

     

    What do you want to learn more about?

    How IoT is going to transform field service.

    talent management, talent, onboarding, employee engagement, change management adoption early adopters reporting culture

     

    What are some of your hobbies?

    Crabbing, shirmping, clamming in the waters of the Puget Sound. Bike riding and participating in youth lacrosse.

     

    Where's the best place you've visited, and why?

    China. Walking on the Great Wall was one of the most exciting experiences of my life.

     

    What do you hope to accomplish for your team and company?

    I hope to help Infomill create even better and more compelling knowledge management products and services.

     

    What type of ServiceMax customer would you like to meet in this user group?

    I hope to meet ServiceMax customers who are interested increasing customer satisfaction, shortening field visits and driving profitability for field service organizations through the development and mobile distribution of product and service knowledge.