Data is increasingly valuable, but who should track it, at what point does the effort result in diminishing returns — and how can leaders make sense of it all?
Data is invaluable to service organizations, but it raises some important questions. Who should track it? At what point does the effort result in diminishing returns? And how can leaders make sense of that data once it's captured?
Here's a look at how one service leader deals with the Big Data deluge.