Hi, I think it would help to have some sort of standardisation of usernames for ServiceMax employees.
Given the way that @ mentioning seems to work in the new community you need to get their username spot on.
FirstNameLastName (NicoleGuzzo) Or FirstName_LastName (Nicole_Guzzo) would help avoid this frustration!
I'm a fan of firstname_lastname :)
Yes, definitely see where you're coming from!
We won't be changing everyone's name manually, but we will start encouraging our employees to adjust their usernames so it reflects their first and last name.