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Have an Irate Customer on Your Hands? 3 Tips to Clean Up the Mess

Have an Irate Customer on Your Hands? 3 Tips to Clean Up the Mess

Field Service Digital

Xerox's Donald B. Stephens explains how managers can calm irate customers who feel slighted by bad customer service — without throwing their employees under the bus.

A longtime Xerox technician on 3 strategies to calm the situation — without throwing techs under the bus. 

What's your trick to clean up a customer service mess? 

Shared with Jive Anywhere

http://fieldservice.com/2015/04/21/have-an-irate-customer-on-your-hands-3-tips-to-clean-up-the-mess/
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