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Staff Chef richard_lewis
Staff Chef

Re: Jive Rewards Feedback

I have the full list now of all missions. I am not convinced some of them are working correctly but may just need to clarify some terminology.

Regards, Richard

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Message 21 of 30
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Community Manager
Community Manager

Re: Jive Rewards Feedback

Yes!! We'll get you set up for that permission!


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Message 22 of 30
Staff Chef richard_lewis
Staff Chef

Re: Jive Rewards Feedback

See this blog post for a full list of missions

No Time To Waste: Missions, Strategies, and Badges, Oh My!

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Message 23 of 30
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Staff Chef richard_lewis
Staff Chef

Re: Jive Rewards Feedback

Can the completed quests be ordered by most recently earned first?

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Message 24 of 30
Community Manager
Community Manager

Re: Jive Rewards Feedback

Hi Richard Lewis​! We're reaching out to Jive to get these questions answered ASAP!


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Message 25 of 30
Staff Chef richard_lewis
Staff Chef

Re: Jive Rewards Feedback

Is there any way to make certain users, such as ServiceMax Knowledge, unable to earn points. A sort of system user. Or is there a way to have some users earn less points for actions?

I can see from the leaderboard that we are already headed towards being skewed towards certain ServiceMax users being near the top of the leaderboard.

Its not something that bothers me personally too much but it was one of the stated reasons for re baselining.

Nicole Guzzo​ and Deirdre Yee​, any thoughts on this.

Regards, Richard

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Message 26 of 30
Roast Chef brendenburkinsh
Roast Chef

Re: Jive Rewards Feedback

I agree with Richard Lewis this would be detrimental to encouraging the community to become more interactive within the community.

Message 27 of 30
Community Manager
Community Manager

Re: Jive Rewards Feedback

It's a fair point! I'm looking into the functionality available and the best strategy forward.  The main driver should be tied to activity - not to membership type. Those in here the most often, clicking and replying should float to the top, at least on a daily level. With that model, the leaderboard helps members see where they may find those members who are the most likely to get back and spend the most time in here. 


Of course all of automatic gamification elements aren't 100% configurable and one of the minor issues is that the act of community management is something that racks up the points. I am considering taking Nicole and myself out of the running, or to manually dock our points every so often, but that's a bit clunky and weird. I may just exclude us. 


I won't do that for other ServiceMax folks, because I still see value in seeing the top most active users across the audience type.


We'll keep awarding customers more points in manual badges where we customize the point levels. Our gamification options do not extend to awarding more or less points by membership type.


Great points and ideas - thank you all! Keep them coming!!


____

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Message 28 of 30
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Staff Chef richard_lewis
Staff Chef

Re: Jive Rewards Feedback

Hi Deirdre Yee,  I agree do that the ServiceMax employees should not be changed. We want to encourage them to post and interact as well. ServiceMax Knowledge, this was more what I was referring to as a system user. The badges look to be doing some balancing to the leaderboard already.

Does Jive have any functionality to show the top users of the day or the week based on points earned? So different leaderboards.

As it stands if a person earns a lot of points and then for example gets a new job and stops interacting they will remain at the top of the main leaderboard which they should but there isnt a current leaderboard for users to look at like you have stated is one of your intended uses of the leaderboards.

By the way I really like the communityallstars blogs and badges that Nicole Guzzo is leading. This is a great way to encourage and highlight contributions and interaction with the community!

Regards, Richard

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Message 29 of 30

Re: Jive Rewards Feedback

Good distinction, Richard. Recent leader vs. all-time leader.

Message 30 of 30