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Maintaining & Enforcing Process Adherence: A Global Initiative

Community Manager
Community Manager

Maintaining & Enforcing Process Adherence: A Global Initiative

@steverudd is sharing how at Marel global deployments drive the need for process adherence​. What's it like at your organization?

  • Their goal: focus on making sure employees are following service processes in order to create the best experience for the client
  • Example: Different time zones – if all needed information isn't shared up front, a whole day could be lost

What methods do you use to drive process adherence?

  • If you have a second level support how do you ensure the information coming in has sufficient detail?
  • How do you balance following the process with meeting the customers expectation for resolution timeframe?
  • How do you monitor Engineer skill, skill fade and training requirements?
  • What day to day issues do you face and has anyone else found a solution to this?

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