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Staff Chef richard_lewis
Staff Chef

Points (Daily Gain) not working for me

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I have posted lots of comments today and had comments of mine marked helpful. However when I review the Daily Gain on the main Leaderboard it shows as 0 for me. This is not correct. I am also not sure if I have recieved the points I expected for these activities and am unsure if the missions have been credited.

Deirdre Yee​ and Nicole Guzzo​ can you look into this for me please?

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Message 1 of 29
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Community Manager
Community Manager

Re: Points (Daily Gain) not working for me

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They told me they reconencted it, but I'm not seeing points come in for all my test users. So we are in contact, but they're still trying to figure out the problem!


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Message 29 of 29
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Staff Chef richard_lewis
Staff Chef

Re: Points (Daily Gain) not working for me

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Message 2 of 29
Community Manager
Community Manager

Re: Points (Daily Gain) not working for me

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That's super weird. Let me look into it!!


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Message 3 of 29
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Community Manager
Community Manager

Re: Points (Daily Gain) not working for me

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I just posted a blog and it's not showing that I earned any points either. I'm reaching out to Jive now!


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Message 4 of 29
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Staff Chef richard_lewis
Staff Chef

Re: Points (Daily Gain) not working for me

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Hi Nicole, thanks for the update. I wonder when it stopped working? I look forward to hearing what Jive say. 


Regards, Richard

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Message 5 of 29
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Staff Chef richard_lewis
Staff Chef

Re: Points (Daily Gain) not working for me

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Hi Nicole Guzzo​, it looks like it is recording points today. Any feedback from Jive? Also is there an easy way to review activity yesterday and get users points and missions corrected?

Regards, Richard

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Message 6 of 29
Sushi Chef scott_willis
Sushi Chef

Re: Points (Daily Gain) not working for me

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I experienced similar with quests. I believe yesterday, perhaps the day prior. Being that I have only recently started participating, I was uncertain if this was the norm.

Message 7 of 29
Community Manager
Community Manager

Re: Points (Daily Gain) not working for me

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Definitely not the norm! I'm still waiting for Jive, but I will look into the points you should have earned!


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Message 8 of 29
Community Manager
Community Manager

Re: Points (Daily Gain) not working for me

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No reply from them yet! I'll look into the points you should have earned, not sure about the missions but I brought it up with Jive!


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Message 9 of 29
Staff Chef richard_lewis
Staff Chef

Re: Points (Daily Gain) not working for me

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Thanks Nicole

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Message 10 of 29
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