Please join us in congratulating your fellow ServiceMax customer, Steve Nava, Director of Field Service Americas, Luminex, on being selected as a finalist in the prestigious Constellation SuperNova awards program in the ‘Future of Work’ category. Luminex has been a ServiceMax customer since 2013, and we are thrilled that they are getting the recognition they deserve. Some key highlights from the nomination include phenomenal metrics:
- Luminex’s first time fix rate now hovers consistently around 97 or 98%, sometimes varying only by 1%.
- Luminex can see that 97% of customers responding with greater than a 4 on a 1 to 5 satisfaction scale.
Read more about Steve’s success and additional metrics!
The next step in the award program includes a public vote as part of the final selection process. We ask you to take a moment to support your fellow ServiceMax customer by voting for their nomination. Voting opens September 21, 2015 and runs through October 2, 2015.
Vote here! and select the “Future of Work” category and select “Steve Nava, Luminex.”
Luminex develops, manufactures and markets innovative biological testing technologies with applications throughout the diagnostic and life science industries. The company’s open-architecture xMAP® and xTAG® Technologies enable large numbers of biological tests (bioassays) to be conducted and analyzed quickly, cost-effectively and accurately.
