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Community Manager
Community Manager

6 Rules to Flawless Field Service Reporting

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Overview:

You’ve heard the old adage “garbage in, garbage out”. While trite, it serves as an important reminder that a ton of good data without purpose, structure, context and visibility, doesn’t make for quality reporting. Nowhere is this truer than in field service. After all, the impact of your service decisions and business plan execution is based on the caliber of your information. With a little work and some sage advice, you can have flawless reporting. Here are six rules that will help you clear the debris from your field service reporting process.

Excerpts:

  • Real-time reporting equals superior customer response
  • Big performance gains, does not have to mean reporting pains
  • Dynamic service businesses need new information, quickly and easily
  • If information is not actionable, don’t bother to report it
  • More visibility means better field service
  • Don’t just manage by reports alone
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