I once had an old boss tell me, “Anyone can train. It’s not that hard.” Then he saw some really bad training and decided to retract his comments. Good move.
Being in the technology training industry for so long, one skill I have learned to master and to recognize is a great trainer. Trainers often deliver the first sales presentation to your users and create the baseline of predicable adoption. This part of your project should be taken with top consideration, creating the best environment for your users, and having training led by the best trainers.
Trainers and training are two mutually exclusive items that often get lumped together because they may be delivered by the same resources. I’m going to share with you some of the skills I look for in a great trainer and in future posts I will review similar items for great training.
Most companies like to have an insider work on technology projects as part of the training deployment phase. In-house trainers are great because it keeps your skills in house and ready to utilize when you need them like during a new release, new hire on-boarding, refresher training, and new phases.
This person or group of people work as a team with your technology vendor’s training team and together,
create a solid deployment training plan.
Five solid tips to spot a great trainer in your company:
How does a test teach work? I’m glad you asked! A test teach is a 10-15 minute review of someone’s skills that emulates the training they may be targeted to deliver.
Each person is requested to:
You will be amazed with this exercise and never second guess the results. I’ve had people deliver test teaches to me and I still remember their topics from over 10 years ago. That’s a sign of a great trainer!
Take the time to find and develop the natural trainers in your organization! They will be your users biggest project asset.
Well said. Personally having attended a training class you recently held I can say that your approach covers all those 5 tips.
Thanks for sharing