As any good field technician will tell you – it’s all about productivity. But, as a field service
manager you know that when you provide up-to-date part inventories, schedule efficiently or
enable techs with immediate service reporting, you actually empower them to delight your
customers. Let’s face it; your operational excellence is the pillar that supports your customers’
satisfaction and future sales. So how do you take all of that great productivity producing activity
and use it to delight customers and drive revenue? Here are a couple of hints.
Put sales, marketing and field service data together.
The next step is to make these important activities happen consistently and with ease.
You don’t want your techs reporting completed job details in one system, just to return with a handwritten note for your sales team about the extended
warranty the customer asked for.