Some corporate firewall and Email Servers will block email notifications from Jive Software, the platform for the ServiceMax Community. This can keep you from receiving email notifications when someone responds to a thread you are on, marks your posts as helpful, or chooses to share something with you. This can also keep you from receiving Email Digests on community activity or Forgotten Password emails. There are a few ways that you can make sure you get emails from the community.
Add this email address to your white list:
root@localhost via jiveon.jivesoftware.com *
* On Monday, November 23rd this email address will change to firstname.lastname@example.org. Please update your white list / safe senders lists.
Forward email notifications from this community to your IT department and tell them you want these notifications to be added to the white list. Your company email server may be blocking emails from the community as spam. Make sure you include the email as attachments so they can take advantage of all envelope information. Emails come from addresses like:
* On Monday, November 23rd this email address will change email@example.com. Please send these details to your IT department so our notifications will
I recommend all community members set up an email filter or folder for all ServiceMax notifications. This is a best practice for managing the conversations and details that you'll get from following people, content, and places in the community. You can browse for the recent posts, search for keywords in your email, and keep these notificatiosn from getting mixed up with your regular business emails.
Forward this email content to your IT department- this is the envelop information from a forgotten password notification - they should be able to identify if emails like this are getting sent to spam or bounced at your company:
Delivered-To: firstname.lastname@example.org Received: by 10.220.188.68 with SMTP id cz4csp1155192vcb; Tue, 16 Sep 2014 08:39:31 -0700 (PDT) X-Received: by 10.68.87.225 with SMTP id bb1mr51839893pbb.89.1410881963788; Tue, 16 Sep 2014 08:39:23 -0700 (PDT) Return-Path: <email@example.com> Received: from o1.jiveon.jivesoftware.com (o1.jiveon.jivesoftware.com. [18.104.22.168]) by mx.google.com with SMTP id d8si30504807pds.79.2014.09.16.08.39.22 for <firstname.lastname@example.org> (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Tue, 16 Sep 2014 08:39:23 -0700 (PDT) Received-SPF: pass (google.com: domain of email@example.com designates 22.214.171.124 as permitted sender) client-ip=126.96.36.199; Authentication-Results: mx.google.com; spf=pass (google.com: domain of firstname.lastname@example.org designates 188.8.131.52 as permitted sender) email@example.com; dkim=pass firstname.lastname@example.org DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=jiveon.jivesoftware.com; h=from:to:subject:mime-version:content-type; s=smtpapi; bh=yvec9zpFXyLC1qlmyhEqAOIwhrs=; b=XVXU8WYlR8UfUvnKiB/Ek7E/+Nfw/ 7Pf/nI64//MWzVnyr3H6/BX2v3KADdAg19hbGPvDX5sF/3LKMs/RTo5DjQVKXinI tL0PcFr8bnA8SqXFQ5th/9gmjNSekXWrb8pCvtdr+iFc6Uu8FSw67hpVfRBlV9YB JPUDdUq+hP0pfc= Received: by filter-348.sjc1.sendgrid.net with SMTP id filter-348.9839.541859A513 2014-09-16 15:39:17.386793762 +0000 UTC Received: from jiveon-mx4-out.phx1.jivehosted.com (jiveon-mail.phx1.jivehosted.com [184.108.40.206]) by ismtpd-005.sjc1.sendgrid.net (SG) with ESMTP id 1487f1e2d6b.376a.e9b29c for <email@example.com>; Tue, 16 Sep 2014 15:39:17 +0000 (GMT) Received: from servicemax-jc-t-wa02.dynphx1.jivehosted.com (lbs1.phx1.jivehosted.com [10.160.3.6]) by jiveon-mx4-out.phx1.jivehosted.com (Postfix) with ESMTP id ECBAC202B7 for <firstname.lastname@example.org>; Tue, 16 Sep 2014 15:39:16 +0000 (GMT) Date: Tue, 16 Sep 2014 08:39:16 -0700 From: ServiceMax Community <root@localhost> To: Deirdre Yee <email@example.com> Message-ID: <firstname.lastname@example.org> Subject: Password Reset Request MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_25_1377498947.1410881956929" Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF Content-Disposition: inline X-SG-EID: U/r/MLq9bTCtEHMVWB0kHiA8H2nJpJ8wVvTUTZxyA0hS4R98r2M2w6tUyrYORQ3wYNRwkTWiIdvMNSQbtK/w8dX/SZPbXuuNGUXQd86x1Op0bWldgTjt1KwHe4/qimWhhRWScEWv6F3fPG44efAo7oxjD1H4UardnzZ7IUEC68c= X-SG-ID: 6Iv2lwEhBxW0L1FeqtuSgCVugsUVS0PTQETvE2Htoe6swBYUGhWAfRmv8ZKVepoEdYh23/C+PHloMJjhEmSS3a0Spqk+j4N7TlEtlrbwqFPVoOgHuvVQB3uKnPu7kl0i