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Community Manager
Community Manager

Get Email Notifications from Jive: White List to Get Verification Emails and More!

Some corporate firewall and Email Servers will block email notifications from Jive Software, the platform for the ServiceMax Community. This can keep you from receiving email notifications when someone responds to a thread you are on, marks your posts as helpful, or chooses to share something with you. This can also keep you from receiving Email Digests on community activity or Forgotten Password emails. There are a few ways that you can make sure you get emails from the community.


Add Our Notification Email Address to Your White List

Add this email address to your white list:

root@localhost via *

* On Monday, November 23rd this email address will change to​ Please update your white list / safe senders lists.

Guides on adding email addresses to white list:

Safe Senders List in Outlook

WhiteLists in Gmail

Coordinate With Your IT Team

Forward  email notifications from this community to your IT department and tell them you want these notifications to be added to the white list. Your company email server may be blocking emails from the community as spam.  Make sure you include the email as attachments so they can take advantage of all envelope information.  Emails come from addresses like:

root@localhost via *

* On Monday, November 23rd this email address will change Please send these details to your IT department so our notifications will

Set Up Email Filter/Folders

I recommend all community members set up an email filter or folder for all ServiceMax notifications. This is a best practice for managing the conversations and details that you'll get from following people, content, and places in the community. You can browse for the recent posts, search for keywords in your email, and keep these notificatiosn from getting mixed up with your regular business emails.

Manage messages by using rules - Outlook

Gmail labels and how to use them - Gmail Help


Content from Forgotten Password Notification

Forward this email content to your IT department- this is the envelop information from a forgotten password notification - they should be able to identify if emails like this are getting sent to spam or bounced at your company:

 Delivered-To: Received: by with SMTP id cz4csp1155192vcb; Tue, 16 Sep 2014 08:39:31 -0700 (PDT) X-Received: by with SMTP id bb1mr51839893pbb.89.1410881963788; Tue, 16 Sep 2014 08:39:23 -0700 (PDT) Return-Path: <> Received: from ( []) by with SMTP id d8si30504807pds.79.2014. for <> (version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Tue, 16 Sep 2014 08:39:23 -0700 (PDT) Received-SPF: pass ( domain of designates as permitted sender) client-ip=; Authentication-Results:; spf=pass ( domain of designates as permitted sender); dkim=pass DKIM-Signature: v=1; a=rsa-sha1; c=relaxed;; h=from:to:subject:mime-version:content-type; s=smtpapi; bh=yvec9zpFXyLC1qlmyhEqAOIwhrs=; b=XVXU8WYlR8UfUvnKiB/Ek7E/+Nfw/ 7Pf/nI64//MWzVnyr3H6/BX2v3KADdAg19hbGPvDX5sF/3LKMs/RTo5DjQVKXinI tL0PcFr8bnA8SqXFQ5th/9gmjNSekXWrb8pCvtdr+iFc6Uu8FSw67hpVfRBlV9YB JPUDdUq+hP0pfc= Received: by with SMTP id filter-348.9839.541859A513 2014-09-16 15:39:17.386793762 +0000 UTC Received: from ( []) by (SG) with ESMTP id 1487f1e2d6b.376a.e9b29c for <>; Tue, 16 Sep 2014 15:39:17 +0000 (GMT) Received: from ( []) by (Postfix) with ESMTP id ECBAC202B7 for <>; Tue, 16 Sep 2014 15:39:16 +0000 (GMT) Date: Tue, 16 Sep 2014 08:39:16 -0700 From: ServiceMax Community <root@localhost> To: Deirdre Yee <> Message-ID: <> Subject: Password Reset Request MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_25_1377498947.1410881956929" Auto-Submitted: auto-generated X-Auto-Response-Suppress: OOF Content-Disposition: inline X-SG-EID: U/r/MLq9bTCtEHMVWB0kHiA8H2nJpJ8wVvTUTZxyA0hS4R98r2M2w6tUyrYORQ3wYNRwkTWiIdvMNSQbtK/w8dX/SZPbXuuNGUXQd86x1Op0bWldgTjt1KwHe4/qimWhhRWScEWv6F3fPG44efAo7oxjD1H4UardnzZ7IUEC68c= X-SG-ID: 6Iv2lwEhBxW0L1FeqtuSgCVugsUVS0PTQETvE2Htoe6swBYUGhWAfRmv8ZKVepoEdYh23/C+PHloMJjhEmSS3a0Spqk+j4N7TlEtlrbwqFPVoOgHuvVQB3uKnPu7kl0i 

1 Reply
Community Manager
Community Manager

Re: Get Email Notifications from Jive: White List to Get Verification Emails and More!

Trevor Drury​, also this one, I hope this resolves the issue where your email is sending our notifications to Spam!