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Community Manager
Community Manager

Learn the 5 Drivers Enabling the Field Service Mobile Revolution

Learn the 5 Drivers Enabling the Field Service Mobile Revolution

Overview:Excerpts:

Mobile tools and applications for field service can have a dramatic impact on your field technician productivity, operating expenses, customer satisfaction, and even revenue. Mobile CRM and field service tools were first introduced in the 1990s, but failed to find wide-range adoption or deliver the anticipated business value. Fast-forward to 2012, and a new mobile revolution is underway, with multiple factors making this round of mobility a guaranteed win for the organization.

Why are so many companies making investments in mobile field service? TSIA and ServiceMax have identified five separate drivers behind the rapid adoption of mobility:

  • device cost and availability
  • user adoption and ease of use
  • improved operational metrics and revenue generation
  • architecting the customer experience
  • increased employee collaboration

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