Salesforce Chatter is a great tool to facilitate communication and collaboration in your organization! Chatter is an text messaging tool that combines an IM-like experience with Salesforce data. So you can capture one-on-one and group communications as well as comments on issues and other records in Salesforce. With everyone participating, Chatter becomes a repository for all the informal knowledge that’s passed around inside your company. Here are some tips to get your techs in on the action:
Now you know what to do next. Go on and share this article on Chatter!
Do you use Chatter internally? How often do you like or post on chatter? What features are most useful for you? What tips would you give to new users? Share with us in the Comment section below! Tag your friend who can benefit from using Chatter.
I worked as a Solutions Consultant for Salesforce.com and have seen Chatter used successfully at many companies. I'd say one of the most successful strategies is when the CEO and executive team fully support AND are active participants in Chatter. Furthermore they use chatter as a way to keep their eyes on the health of their business...in real time. When Chatter is not adopted and embraced by the executive team, it tends to only be successful in small pockets and groups within the organization. Chatter is also a wonderful way for management to recognize and encourage people in the organization who are doing the right things to make the business successful.
Chatter is a great tool provided the executives get behind it and fully support it. It can really help increase communications within organizations that are very dispersed. While most people think that all it does is enable the user to read, respond and comment it also can do other activities such as create events, enable hashtags for creating categories and other useful functionality.