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Community Manager
Community Manager

ServiceMax Mobile for iPad Datasheet

ServiceMax Mobile for iPad

Field Say goodbye to your bulky, old rugged device and carbon copies. ServiceMax Mobile for iPad is the first and only complete, field-ready solution optimized for the iPad. Rather than an oversized version of an iPhone app, ServiceMax Mobile for iPad leverages the iPad’s larger real estate and advanced touch screen capabilities, portability and ease of use to help technicians perfect field service delivery. Our newly redesigned iPad app is even simpler and more efficient— reflecting feedback collected from our thousands of users.

• Improve field service productivity by combining the native usability of the iPad with ServiceMax’s complete field service functionality

• Delight customers by arriving on-time and well- equipped to solve their issue fast

• Decrease work order and report creation time and quickly tally parts and repair costs

• Improve first time fix rates by facilitating knowledge and real-time collaboration in

the field

• Sell more services by providing field technicians with up-sell and cross-sell recommendations and access to current pricing

• Speed dispatching, reduce drive time and increase utilization by keeping techs updated with route planning and directions

• Make service technicians trusted advisors by keeping them well informed of customer, product, and work order histories

• Speed cash flow by empowering techs to debrief work orders and capture signatures on the spot

• Get up and running fast by utilizing our field-ready mobile apps – no coding needed, just configuration

• Seamless offline capabilities, so that technicians have access to the information they need to complete the job and capture all service details, regardless of connectivity

• Single sign on (SSO) and OAuth 2.0 support to ensure faultless, secure access

• Configure once and deploy everywhere; ServiceMax’s Infinity Framework provides process workflows and wizards that keep techs on track, regardless of which device they use

• Calendar view of work orders, including long-term projects, and associated tasks that can be dynamically changed

• Easy to search for parts and products in trunk stock and the trunk stock of nearby technicians

• Real-time, automated pricing for time and materials estimations

• Advanced data validation during data entry ensures data integrity even if connectivity is not available

• Access to all pertinent data: entitlement verifications, customer history, location, contacts, product service history, repairs, warranties and more

• Smart Business Docs to create service reports, invoices, etc. and have customers sign them while on site

• Add attachments (up to 25MB each) via the native iOS share screens, so that techs can easily capture and share photos/video taken at the customer site, email service reports or contracts, and more

Learn More

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