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Community Manager
Community Manager

Solta Medical Case Study

Solta Medical

Solutions:Customer Quick Facts

With ServiceMax, Solta could automate the tracking of products at customer locations and keep multiple-level configuration information current including serialized assemblies, components, software and firmware



Medical devices



Solta Medical, Inc. (Nasdaq: SLTM)
Overview On the Road to Success with...

Solta needed a scalable platform to support near-term product and customer growth and a recent merger.

The company needed to improve upon a manual, custom integration with an ERP system to improve their RMA processes. The company also saw that web access to a complete customer and product history could significantly improve their efficiency and revenue generating programs.

Improved revenue streams- Sales teams now have access to all customer cases,

warranties and customer history, enabling them to identify sales and cross sell


Increase in renewal visibility and opportunity generation. 

Service contracts are now

visible and renewal times are

Solta Medical Case Study