With ServiceMax, Solta could automate the tracking of products at customer locations and keep multiple-level configuration information current including serialized assemblies, components, software and firmware
Solta Medical, Inc. (Nasdaq: SLTM)
On the Road to Success with...
Solta needed a scalable platform to support near-term product and customer growth and a recent merger.
The company needed to improve upon a manual, custom integration with an ERP system to improve their RMA processes. The company also saw that web access to a complete customer and product history could significantly improve their efficiency and revenue generating programs.
Improved revenue streams- Sales teams now have access to all customer cases,
warranties and customer history, enabling them to identify sales and cross sell
Increase in renewal visibility and opportunity generation.