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March 2018 User Group: the Customer Lifecycle

Community Manager
Community Manager
2 0 704
‎04-09-2019 09:56 AM

What challenges do you share with your peers in the field service industry? Which solutions have been successful for you? What trends and priorities are coming down the line for Field Service professionals? What can you share with the network to help contribute to collaborative learning and the future of ServiceMax solutions?


If you can answer any of those questions, you should definitely join our upcoming ServiceMax user groups:

Las Vegas User Group​ and Boston User Group​!


What is it?

We wanted a space where ServiceMax users could come together, discuss their solutions, ideas, problems, and learn from each others' experience. Thus, our user group program was born. These sessions are full day programs featuring customer-led discussions, table topics, and a chance to meet and engage with various ServiceMax teams like product, education, and customer success.


User group themes vary every year, depending on the industry, our customers, and our product. This year we are focusing on the customer lifecycle. Topics will include:

  • Customer Workshop: Best practice throughout the stages of implementing successful programs that combine technology, people and strategy
  • Outcomes and KPIs: Universal 9 metrics and how they relate to various end user personas and strategic objectives
  • Organizational Change Management: Managing change across your people, process and technology, including unifying roles, centralizing processes, redefining processes, leveraging tenured FSEs to provide remote support.
  • Implementation and Roll Out: The pros and cons of POC (Proof of Concept), a Pilot Program, a Global Template
  • User Experience and Adoption: There are varying process flows for work orders and explore the options in the SFM set up to drive easy usage and better adoption


Among these topics will be customer-led conversations and product team Q & A's, and of course a provided lunch. (Yum!)




Who is invited?

This is a customer-exclusive event. If you manage or work closely with your company's ServiceMax platform, we want you there. Our past attendee types included superusers who are close to the field service teams, business owners who are influencing the strategy, training programs, and coordination of field service teams, and IT experts who coordinate technology and human resources for success.


Over the last few years, we've had over 50 customer logos represented from various industries, so there's no doubt that you'll find someone with similar experience as you.


Why should I attend?

  1. Exclusive training content - leverage best practices for your next project
  2. Early and exclusive insights - see what's coming so you can start planning
  3. Networking opportunities - join a community of those with access and influence at ServiceMax




When is it?

Las Vegas - May 15th, 2018

Boston - May 21st, 2018


Where is it?

Las Vegas, Nevada - W Las Vegas

Boston, Massachusetts - Marriott Long Wharf


This user group experience is exclusive to our Maximize Tour 2018. You get two chances to join, so don't miss out! If you have any questions, feel free to reach out to Deirdre Yee​ or myself!






What other topics do you want to cover during the user group? Who are you looking to meet?

About the Author
Community + social media enthusiast! Just trying to put the sass in SaaS at ServiceMax.