Two weeks ago, I was in sunny Palm Spring with 800 of my closest field service friends!
Okay, just kidding, but I was among a huge crowd of service, support, and customer success leaders at Field Service USA. Check out this blog to learn more about ServiceMax's presence at this year's event!
Customer Workshop: Best practice throughout the stages of implementing successful programs that combine technology, people and strategy
Outcomes and KPIs: Universal 9 metrics and how they relate to various end user personas and strategic objectives
Organizational Change Management: Managing change across your people, process and technology, including unifying roles, centralizing processes, redefining processes, leveraging tenured FSEs to provide remote support.
Implementation and Roll Out: The pros and cons of POC (Proof of Concept), a Pilot Program, a Global Template
User Experience and Adoption: There are varying process flows for work orders and explore the options in the SFM set up to drive easy usage and better adoption
Some of our favorite content has been presented by customers at Maximize. Because of real-life examples, these sessions truly show the importance of starting your digital transformation. So, once again, we want you to share you knowledge and expertise during a 45 minute session!
Many Maximize Las Vegas attendees were captivated by Gene Kranz and Jim Lovell's American space age story, thus I'm so excited to share that astronaut Dr. Michael Foale is onboard to speak at Maximize Berlin! Here's a snippet of Sarah Lloyd Parry's blog featured on Field Service Digital:
Maximize Las Vegas 201 7was three days packed with interesting new content, fun networking events, and collaborative conversations. Many of our community users attended, which is fantastic, and if you attended Maximize, joined the UG, or spoke at the event, you will have new community badges!
And Customer Award Winners included:
LiftOne, PAC, Topcon Medical Systems, Molecular Devices, Carrier, and Erickson Living
That’s how far Apollo 13 was from earth on April 13, 1970, when an oxygen tank exploded, crippling the Service Module upon which the Command Module had depended. Despite well-documented hardships caused by limited power, freezing temperatures, a shortage of potable water, and the critical need to make fast repairs, the Apollo 13 crew returned safely to earth just days later.
As someone who grew up fascinated by the NASA space program, I am thrilled to share that Jim Lovell and Gene Kranz of the Apollo 13 mission will be keynote speakers at our annual customer event, Maximize 2017, this September in Las Vegas where they will share their stories of leadership, perseverance and competence.
The story of Apollo 13 is an extreme example of field service where “the machine” had to be fixed and decisions needed to be made quickly in a life-threatening situation. The majority of field service projects are not quite so dramatic, but they are still critical to their industries.
There are tens of millions of field service technicians around the world who maintain billions of machines that have a profound impact on our lives — in our homes, at our work, at our hospitals and cities and airports. Literally everywhere.
Who are these everyday heroes? Are you one of them? I'd love hear your stories in the comments below, on Twitter (@dyarnold), or at Maximize 2017, the most valuable field service event in the industry. Review the Maximize agenda and register at www.servicemax.com/maximize. I look forward to seeing you there!
A user group is a group of people with a similar set of goals, ideas, and interests. In this case, our user group attendees are managing the ServiceMax platform, leading teams, and looking to plan for the future. This session is meant to be a time where customers can talk about their experience, their concerns, and their new ideas. Our user groups are customer-led (and customer-exclusive). After Maximize, groups of customers meet online, like here in the community, and in person throughout the year.
The award program recognizes ServiceMax customers who have successfully implemented ServiceMax and who are experiencing great success and adoption. Recipients will be honored for achieving positive business results using ServiceMax. This is our way of recognizing customers and partners for their hard work, dedication to field service and outstanding contributions to their own companies and to the industry.
There are 3 days left to submit MaxChoice award nominations. We have received many nominations including customers in a variety of industries, size and locations from around the world. Join your fellow ServiceMax customers in showcasing your efforts by submitting a nomination here. There are several categories to choose and one or more are certain to highlight your success. The deadline is Friday, May 13, 2016, but don't let that scare you!
See ServiceMax CEO Dave Yarnold being interviewed by PTC's CEO at PTC's ThingEvent in Boston this afternoon at 3 PM EST.
This event is PTC's worldwide live stream launch event co-hosted by ThingWorx™ and Vuforia™.
You can join the virtual event to see how Augmented Reality (AR) is completely changing the way you see things in the Internet of Things. Currently there are over 14,500 virtual registrations from across the globe that will be attending this virtual broadcast from Boston.
Our presentation will be very relevant for Field Service professionals who are interested in understanding why "service is the killer app for IoT".
With all the sessions next week at Dreamforce, this is one you do not want to miss.
Come hear Steve Nava, Michael Majerus, and Kevin Rusin speak about their connected field service experience at Dreamforce! Don't forget to register ahead of time for the session on the Dreamforce website. Thursday 9/17, 2:30pm at Metreon, AMC Theater #10.
We would like to congratulate the customers who were awarded the MaxChoice Awards at Maximize 2015. I am proud that we were able to create this new awards program at ServiceMax and award our successful customers with recognition in the industry and also among their peers. In case you missed it, here are the winners of the 2015 MaxChoice Awards. Please give them a big 'like' and leave a comment!
Field Technician Team of the Year: Westmor Industries Beth Koehl, and Mark Kragenbring's team.
Raving Fan:Kevin Rusin of McKinley Equipment Corporation
We will continue the MaxChoice Awards Program annually and will keep you posted on any other award opportunities outside of ServiceMax that may be suitable for our customers. We look forward to perpetually recognizing our Raving Fans and successful customers! Thank you for your outstanding support!
Calling all customers! Take advantage of the discounted rate of $279 for your Maximize 2015 full conference pass by registering today and tomorrow. Maximize will have more than 600 attendees from field service and IT roles and feature 30+ sessions in tracks about revenue & growth, field service management, technology, and integration. You won't to miss this field service event of the year. Learn more and register at Maximize 2015 | ServiceMax .