Don't miss out Maximize London 2019 on October 8th and our European User Group on October 7th.
We know that digital transformation is no longer an option, but a real imperative for every company to digitally transform every function to prevent being disrupted. It is necessary to think deeply about business models, business processes and skills to face this change and remain competitive in the market. Service is at the heart of this transformation and is the engine of this evolution, pushing organisations to rethink their core business and constantly improving customer relationships.
This is the reason why we built the agenda around the digitalization of the field service and how this can impact your business, it is really about how ServiceMax can support your organisation in this journey making sure to improve productivity, efficiency, employee engagement and customer satisfaction. Have a look at the agenda here: www.servicemax.com/maximize/london
Two weeks ago, I was in sunny Palm Spring with 800 of my closest field service friends!
Okay, just kidding, but I was among a huge crowd of service, support, and customer success leaders at Field Service USA. Check out this blog to learn more about ServiceMax's presence at this year's event!
Customer Workshop: Best practice throughout the stages of implementing successful programs that combine technology, people and strategy
Outcomes and KPIs: Universal 9 metrics and how they relate to various end user personas and strategic objectives
Organizational Change Management: Managing change across your people, process and technology, including unifying roles, centralizing processes, redefining processes, leveraging tenured FSEs to provide remote support.
Implementation and Roll Out: The pros and cons of POC (Proof of Concept), a Pilot Program, a Global Template
User Experience and Adoption: There are varying process flows for work orders and explore the options in the SFM set up to drive easy usage and better adoption
Some of our favorite content has been presented by customers at Maximize. Because of real-life examples, these sessions truly show the importance of starting your digital transformation. So, once again, we want you to share you knowledge and expertise during a 45 minute session!
Many Maximize Las Vegas attendees were captivated by Gene Kranz and Jim Lovell's American space age story, thus I'm so excited to share that astronaut Dr. Michael Foale is onboard to speak at Maximize Berlin! Here's a snippet of Sarah Lloyd Parry's blog featured on Field Service Digital: