With all the sessions next week at Dreamforce, this is one you do not want to miss.
Come hear Steve Nava, Michael Majerus, and Kevin Rusin speak about their connected field service experience at Dreamforce! Don't forget to register ahead of time for the session on the Dreamforce website. Thursday 9/17, 2:30pm at Metreon, AMC Theater #10.
We would like to congratulate the customers who were awarded the MaxChoice Awards at Maximize 2015. I am proud that we were able to create this new awards program at ServiceMax and award our successful customers with recognition in the industry and also among their peers. In case you missed it, here are the winners of the 2015 MaxChoice Awards. Please give them a big 'like' and leave a comment!
Field Technician Team of the Year: Westmor Industries Beth Koehl, and Mark Kragenbring's team.
Raving Fan:Kevin Rusin of McKinley Equipment Corporation
We will continue the MaxChoice Awards Program annually and will keep you posted on any other award opportunities outside of ServiceMax that may be suitable for our customers. We look forward to perpetually recognizing our Raving Fans and successful customers! Thank you for your outstanding support!
Calling all customers! Take advantage of the discounted rate of $279 for your Maximize 2015 full conference pass by registering today and tomorrow. Maximize will have more than 600 attendees from field service and IT roles and feature 30+ sessions in tracks about revenue & growth, field service management, technology, and integration. You won't to miss this field service event of the year. Learn more and register at Maximize 2015 | ServiceMax .
The ServiceMax MaxChoice Customer Award Program is here!
I am so excited to unveil the brand-new ServiceMax MaxChoice Customer Awards Program. This is a prime opportunity to recognize you and your company for your outstanding use of ServiceMax and give you the recognition you deserve.
The ServiceMax MaxChoice award program recognizes ServiceMax customers who have successfully implemented ServiceMax and who are experiencing great success and adoption. Recipients will be honored for achieving positive business results using ServiceMax. You have worked hard to successfully utilize ServiceMax and elevate field service at your organization; this is our way of recognizing you for your hard work, dedication to field service and outstanding contributions to your own companies and to the industry.
So, you are asking, ‘Why would I nominate our company?’ Wouldn’t you love to learn from others’ projects and potentially connect with others who have been successful? Other customers would love to better understand what you’ve done to help drive field service and provide a positive environment for your employees and customers. Are you able to provide better customer service since using ServiceMax? Is your field service organization operating more efficiently? Have you noticed that your sales revenue has increased since ServiceMax? Are your products and services critical to people? These are all stories that matter and would be great to share with others. (Not to mention, this is a great way to update your resume and LinkedIn profile!)
The nomination process should only take a few minutes and we have made it easy for you to complete the nomination online We have created several categories for just about everyone. The online nomination form and further details can be found here.
But, please don’t wait... the deadline is April 1, 2015.
For any questions, please contact Sue Domagalski or via phone at (908) 894-5140.
I'm a great believer in luck, and I find the harder I work, the more luck I have.
It's time elevate field service. Find out how at Maximize 2015.
The field service industry has entered a new era of business: new strategies, new revenue streams, and ultimately, a new way to interact with your customers. Field service is the key differentiator for more and more companies, and technology is powering it all.
Join more than 600 of the field service industry's most innovative people at Maximize to discover the strategies that define this new era of field service, experience the technology that enables them, and learn how you can apply it to your business.
At Maximize 2015, ServiceMax customers will learn how to get the most value out of their investment in ServiceMax.
Earlier this month, I attended MaxLive 2014 Paris, our first major ServiceMax customer event held in Europe. It was an amazing event, filled with extremely interactive customer session, user group meetings, an inaugural CSO Summit and more.
One of the highlights of the event included a customer panel, in which several top-notch ServiceMax customers and Dr. Howard Lightfoot, a thought-leader in the service industry spoke about their experiences in non-field service roles, and field service's impact on their individual roles.
One of the most notable observations of the panel is that not one person had 'Service' or 'Field Service' in their title.
The customer panelists included Vincent Lore, Director of Business Development at Videlio IEC, Vincent Dériot, CIO of Neopost, and Damian Hudson, Manager of Information Systems at SPP Pumps. The overarching message of the panel was that field service has had a ripple-effect impact on the entire organization, and not just on the service side. Information Technology, Finance, and Business Development are now brought to the table where they can show the influence of service on the organization, including generating revenue, closing service calls faster, invoicing customers in hours instead of weeks and more.
Have you had similar experiences at your organization?
What is the most significant change you've experienced either on the service or non-field service side?
We may all know it by a different name -- M2M, connected devices, industrial internet, etc. -- but I think many people agree that the Internet of Things will have an impact in the field service industry. At ServiceMax, we put together a fun infographic that outlines some of the areas of field service that we think will be impacted by connected machines. For example, preventive maintenance, for example, will be powered by machines telling service organizations that they are in need of some maintenance to prevent any downtime.
Check out the infographic below with some other thoughts on the impact of the Internet of Things.
I'd love to know in the comment how your company is approaching the internet of things. Is it on your radar? Are you already implementing processes and systems? Do you think it will have a big impact?