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Product defaulted on WO when create from Case

bassamba
Fry Chef
Fry Chef

Product defaulted on WO when create from Case

Hi Members,

I have an account (customer) with 20 Installed products on different locations.

 

When I create a Work order from a case, the look up fields Component and Product are (auto) populated.

On the create WO screen (Wizard), I don't have the option to select Component and Product.

 

Based on which criteria is ServiceMax selecting those two fields ?

 

Any idea is welcome.

 

Regards,

 

Bassamba

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