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Driving Digital Transformation from the Field: Achieving Field Service Excellence in a Customer-Centric World

Community Manager
Community Manager
0 0 210
‎07-12-2016 11:20 AM

The future of Field Service is Now, building on momentum gained during the past decade as companies have adopted the 3rd Platform to transform their businesses. But the elephant in the room remains how to bring this digital transformation to your field service efforts, leveraging mobile, cloud, connected products and even augmented reality to deliver service excellence to customers. Join IDC's Heather Ashton, leader of IDC Manufacturing Insights’ Service Innovation and Connected Products practice, to understand how the rise in customer centricity is driving companies to adopt Field Service best practices and embrace new technologies. Heather will identify where market adoption currently is for field service and the technologies that support its transformation, sharing best practices and IDC research along the way.