Tuesday, June 14th Presentations:
Products & Strategy:
1:45pm - Success with ServiceMax: Integrate, Deploy & Transform
2:45pm - Gain Business Insight with Field Service KPIs
4:45pm - Creating the Best Offline Mobile Experience for Today's Engineer
Value of Field Service:
1:45pm - Oh the Places You'll Go... on your Transformation Journey!
2:45pm - A Practical Guide to Outcome Based Business Models and Service Innovation
4:45pm - Aligning the CSO & CIO with the CEO's Strategy
Service Operations Excellence:
1:45pm - Creating Cross-Functional Alignment for Deployment Success
2:45pm - It's Not About Collaboration: Why Messaging Is Huge For Field Service Workers
4:45pm - Lutron Electronics: Leveraging the Service Profit Chain Framework
Insights & Business Outcomes:
1:45pm - How Medtronic Uses Data to Sell Services
4:45pm - Tips & Tricks for Creating ServiceMax Reports
System Performance & Integration:
1:45pm - Technology Secrets of Connected Devices - A primer on IoT Technologies by McKinely Elevators
2:45pm - Increasing Technician Performance & Motivation at Westmor Industries
4:45pm - IT Success: Customers Integrating to Oracle and SAP
Wednesday, June 15th Presentations:
Products & Strategy:
11:15am - Deliver Exceptional Service with Schedule Optimization
11:15am - Digital Strategies in Smart Services - Reordering the Value Chain and Creating New Opportunities
1:15pm - Workshop: How to Get Started with Connected Field Service
1:15pm - Education Workshop: Top 5 Mobile for Laptop Tips
2:15pm - Delivering Revenue Growth with Tailored Service Contracts
Value of Field Service:
11:15am - Ensuring Success Through Change Managment & Adoption Planning
1:15pm - Workshop: Field Service 101
2:15pm - Customer Panel: The Value of Field Service
Service Operations Excellence:
11:15am - How Luminex Developed a Customer Centric Culture
1:15pm - Workshop: Responding to Regulatory Updates in Medical Devices
2:15pm - Best Practices for Service and IT Partnerships
Insights & Business Outcomes:
11:15am - Measuring Field Service Success at MilliporeSigma
1:15pm - Appirio Workshop: The Impacts of Worker Experience on Customer Experience
2:15pm - Using Big Data & Predictive Analytics for Field Service Management
System Performance & Integration:
11:15am - Inspecta's Mobile Data Strategy with Marketplace Partner GoFormz
1:15pm - Admin Workshop: Tips & Tricks for Configuring Service Flow
2:15pm - Security in the World of Mobile Devices Management at Pitney Bowes
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