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San Francisco CSO Summit 2016 | From Product Thinking to Customer Outcomes | Nick Frank

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‎05-13-2019 01:57 PM

Nick Frank, Co-Founder and Managing Partner at Si2 Partners, concluded the discussion at the San Francisco CSO Summit with a workshop focusing on the value of shifting from product thinking to outcome based thinking within service organizations. The group identified current outcome based services and then discussed strategies on finding profit pools in the customer and industry value chains. This PDF reviews the key take aways from the discussion.

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