Brian Shepherd, EVP of Product Development at PTC, discussed how current PTC and ServiceMax customers are enabling IoT and augmented reality to create smarter service strategies, optimize device performance, and improve customer satisfaction. Afterwards, members of the summit discussed the following questions:
1. Are you actively embracing these kinds of new technologies to transform your service organization? How?
2.What kind of value are you generating from these new technologies?
3.What is your biggest barrier to broader adoption of these technologies?