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Maximize Resources

Maximize Resources

London 2019

London 2019

Breakout presentations and keynotes are below. Use labels to filter

Chicago 2019

Chicago 2019

Breakout presentations and keynotes are below. Use labels to filter

Tokyo 2019

Tokyo 2019

Breakout presentations and keynotes are coming soon

Sydney 2019

Sydney 2019

Breakout presentations and keynotes are coming soon.

#Maximize19

Maximize is your one stop shop for accelerating your service transformation journey. Explore here to find the presentations, photos, videos and resources that came out of our Bologna, London, Chicago, Sydney, and Tokyo events in 2019. Learn firsthand how enterprise companies across the globe have turned to ServiceMax to help them #keeptheworldrunning.

Be a part of the conversation:

  • Maximize Presentations: Use the labels to pick a specific regional event, or explore here for all keynote recordings and breakout presentations.
  • London Keynotes: Click the London icon above for all presentations and videos
  • Maximize Topics: Have a question? Want to bring the main topics from the event here for more conversation and learning? Add your post-event topics here!
  • User Groups: Customers can gain 'customer level' access by clicking Request Access in the top right side of the navigation bar on desktop, or email Deirdre and ask for customer access. Then check out this customer-exclusive space for user group content, discussions, etc.


  • Community Manager
    Community Manager


    ServiceMax senior vice president in charge of products, Rei Kasai, will discuss in his keynote the innovations delivered by the recent releases of the ServiceMax platform such as IoT integration and Service Performance Metrics. Rei and his team will showcase the key innovations in live demonstrations and discuss our upcoming plans by reviewing the product roadmap and strategy.

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    • Maximize San Francisco 2016

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    Community Manager
    Community Manager


    The future of Field Service is Now, building on momentum gained during the past decade as companies have adopted the 3rd Platform to transform their businesses. But the elephant in the room remains how to bring this digital transformation to your field service efforts, leveraging mobile, cloud, connected products and even augmented reality to deliver service excellence to customers. Join IDC's Heather Ashton, leader of IDC Manufacturing Insights’ Service Innovation and Connected Products practice, to understand how the rise in customer centricity is driving companies to adopt Field Service best practices and embrace new technologies. Heather will identify where market adoption currently is for field service and the technologies that support its transformation, sharing best practices and IDC research along the way.

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    • Maximize San Francisco 2016

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    Community Manager
    Community Manager


    Unprecedented innovation, new economic truths and other fundamental changes in many industries have disrupted how different groups within companies spawn competitive advantages and these days, transform or get left in the jet stream of change. Service organizations are being forced to adapt to new strategies, increase the focus on revenue and interact with customers differently. Those that wait to leverage actionable data from IoT and use technology as a way to drive service revenue may find their competitors already have. Join ServiceMax CEO Dave Yarnold and explore how companies are responding to these industry forces to derive strategic business value from field service.

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    • Maximize San Francisco 2016

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    Notes from the conversation led by Nick Frank, Co-Founder and Managing Partner at Si2 Partners.

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    • Maximize San Francisco 2016

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    Notes from the discussion led by Brian Shepherd, EVP of Product Development at PTC at CSO Summit, June 2016.

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    • Maximize San Francisco 2016

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    Patrice Eberline, Vice President of Global Customer Transformation, began the discussion by identifying the necessity and the value of transforming service organizations and introduced new tools that are useful for your field service transformation journey.

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    • Maximize San Francisco 2016

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    Community Manager
    Community Manager

    Wednesday, June 15, 1:15PM - 2:00PM

    Shannon Cunningham, Director of Education Services, ServiceMax

    Orlando Ramirez, Education Manager, ServiceMax

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    Community Manager
    Community Manager

    Wednesday, June 15, 1:15PM - 2:00PM

    Michael Anderson, Senior Director, SLM Solution Management

    Thuman Keene, Director of Strategic Alliances, ServiceMax

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    Community Manager
    Community Manager

    Wednesday, June 15, 11:15AM - 12:00PM

    Bill Donlan, VP of CRM/DCX, Capgemini

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    Community Manager
    Community Manager

    Wednesday, June 15, 11:15AM - 12:00PM

    Paul Littlefield, Sr. Director of Product Management, ServiceMax

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