Maximize is your one stop shop for accelerating your service transformation journey. Join us to learn firsthand how enterprise companies across the globe have turned to ServiceMax to help them #keeptheworldrunning.
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ServiceMax senior vice president in charge of products, Rei Kasai, will discuss in his keynote the innovations delivered by the recent releases of the ServiceMax platform such as IoT integration and Service Performance Metrics. Rei and his team will showcase the key innovations in live demonstrations and discuss our upcoming plans by reviewing the product roadmap and strategy.
The future of Field Service is Now, building on momentum gained during the past decade as companies have adopted the 3rd Platform to transform their businesses. But the elephant in the room remains how to bring this digital transformation to your field service efforts, leveraging mobile, cloud, connected products and even augmented reality to deliver service excellence to customers. Join IDC's Heather Ashton, leader of IDC Manufacturing Insights’ Service Innovation and Connected Products practice, to understand how the rise in customer centricity is driving companies to adopt Field Service best practices and embrace new technologies. Heather will identify where market adoption currently is for field service and the technologies that support its transformation, sharing best practices and IDC research along the way.
Unprecedented innovation, new economic truths and other fundamental changes in many industries have disrupted how different groups within companies spawn competitive advantages and these days, transform or get left in the jet stream of change. Service organizations are being forced to adapt to new strategies, increase the focus on revenue and interact with customers differently. Those that wait to leverage actionable data from IoT and use technology as a way to drive service revenue may find their competitors already have. Join ServiceMax CEO Dave Yarnold and explore how companies are responding to these industry forces to derive strategic business value from field service.
Patrice Eberline, Vice President of Global Customer Transformation, began the discussion by identifying the necessity and the value of transforming service organizations and introduced new tools that are useful for your field service transformation journey.
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In this session, ServiceMax Co-Founder and Chief Strategy Officer Athani Krishna will share his vision of the future of field service management. He will discuss how leading-edge technologies such as drones, big data analytics and augmented reality expand the capabilities of Field Service Management. He will be joined on stage by ServiceMax partners, represented by Chris Anderson from 3DR Robotics, Sean T. Riley from Software AG, and Andy Timm from PTC Vuforia, who will showcase their innovations integrated with the ServiceMax platform.
The proverbial better mousetrap isn’t the only thing you need to impress and grow your customer base. Companies have long known that a competitive advantage is born from a customer’s experience – and where loyalty is made or broken. In this panel moderated by ServiceMax Chief Operating Officer Scott Berg, hear from BectonDickinson, Schneider Electric, and MilliporeSigma about how they’re leveraging cloud and mobile technology, IoT, data and analytics to turn their field service operations and those interacting directly with customers into a strategic powerhouse of loyalty.