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Maximize Resources

Maximize Resources

London 2019

London 2019

Breakout presentations are below & the keynotes are coming soon.

#Maximize19

Maximize is your one stop shop for accelerating your service transformation journey. Join us to learn firsthand how enterprise companies across the globe have turned to ServiceMax to help them #keeptheworldrunning.

Be a part of the conversation:

  • Maximize Presentations: This space is where you will find keynote recordings and breakout presentations post-event.
  • London Keynotes: These presentations are COMING SOON!
  • Maximize Topics: Have a question? Want to know who's going to Maximize? Add your pre-event topics here!
  • User Groups: Attending the user group? Check out this customer-exclusive space for post user group content.


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    ServiceMax senior vice president in charge of products, Rei Kasai, will discuss in his keynote the innovations delivered by the recent releases of the ServiceMax platform such as IoT integration and Service Performance Metrics. Rei and his team will showcase the key innovations in live demonstrations and discuss our upcoming plans by reviewing the product roadmap and strategy.

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    Community Manager


    The future of Field Service is Now, building on momentum gained during the past decade as companies have adopted the 3rd Platform to transform their businesses. But the elephant in the room remains how to bring this digital transformation to your field service efforts, leveraging mobile, cloud, connected products and even augmented reality to deliver service excellence to customers. Join IDC's Heather Ashton, leader of IDC Manufacturing Insights’ Service Innovation and Connected Products practice, to understand how the rise in customer centricity is driving companies to adopt Field Service best practices and embrace new technologies. Heather will identify where market adoption currently is for field service and the technologies that support its transformation, sharing best practices and IDC research along the way.

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    Community Manager
    Community Manager


    Unprecedented innovation, new economic truths and other fundamental changes in many industries have disrupted how different groups within companies spawn competitive advantages and these days, transform or get left in the jet stream of change. Service organizations are being forced to adapt to new strategies, increase the focus on revenue and interact with customers differently. Those that wait to leverage actionable data from IoT and use technology as a way to drive service revenue may find their competitors already have. Join ServiceMax CEO Dave Yarnold and explore how companies are responding to these industry forces to derive strategic business value from field service.

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    Notes from the conversation led by Nick Frank, Co-Founder and Managing Partner at Si2 Partners.

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    Notes from the discussion led by Brian Shepherd, EVP of Product Development at PTC at CSO Summit, June 2016.

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    Patrice Eberline, Vice President of Global Customer Transformation, began the discussion by identifying the necessity and the value of transforming service organizations and introduced new tools that are useful for your field service transformation journey.

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    Community Manager
    Community Manager

    Wednesday, June 15, 1:15PM - 2:00PM

    Shannon Cunningham, Director of Education Services, ServiceMax

    Orlando Ramirez, Education Manager, ServiceMax

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    Community Manager

    Wednesday, June 15, 1:15PM - 2:00PM

    Michael Anderson, Senior Director, SLM Solution Management

    Thuman Keene, Director of Strategic Alliances, ServiceMax

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    Community Manager
    Community Manager

    Wednesday, June 15, 11:15AM - 12:00PM

    Bill Donlan, VP of CRM/DCX, Capgemini

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    Community Manager

    Wednesday, June 15, 11:15AM - 12:00PM

    Paul Littlefield, Sr. Director of Product Management, ServiceMax

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    Community Manager

    Tuesday, June 14, 4:45PM - 5:30PM

    Randy Reynolds, VP of Product Marketing, ServiceMax

    Chris Wada, Sr. Director of Product Management, ServiceMax

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    Community Manager
    Community Manager

    Tuesday, June 14, 2:45PM - 3:30PM

    Amit Jain, Director of Product Management, ServiceMax

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    Community Manager
    Community Manager

    Tuesday, June 14, 1:45PM - 2:00PM

    Anne Marie Berger, Managing Partner, ForeFront

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    Community Manager
    Community Manager

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    Community Manager
    Community Manager

    Join the Maximize 2016 conversation today!

    Because you attended #Maximize16, you are invited to explore discussions from our speakers, connect with other attendees, and access the presentation recordings and presentation slides from breakout sessions.

    Below are a few ways to use in this group:

    • See videos from keynote sessions
    • View slides from breakout sessions
    • Continue a discussion you had on site (Action: Start a discussion)
    • Ask a question of our MaxPerts & Trainers
    • See who's in the group (Click on People in the top left nav)

    There is no limit to the Maximize conversation in here, so feel free to post any discussions, polls and blogs.  Let the conversation begin!

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    Community Manager
    Community Manager

    Tuesday, June 14th Presentations:

        Products & Strategy:
            1:45pm - Success with ServiceMax: Integrate, Deploy & Transform

            2:45pm - Gain Business Insight with Field Service KPIs

            4:45pm - Creating the Best Offline Mobile Experience for Today's Engineer

        Value of Field Service:

            1:45pm - Oh the Places You'll Go... on your Transformation Journey!

            2:45pm - A Practical Guide to Outcome Based Business Models and Service Innovation

            4:45pm - Aligning the CSO & CIO with the CEO's Strategy

        Service Operations Excellence:

            1:45pm - Creating Cross-Functional Alignment for Deployment Success

            2:45pm - It's Not About Collaboration: Why Messaging Is Huge For Field Service Workers

            4:45pm - Lutron Electronics: Leveraging the Service Profit Chain Framework

        Insights & Business Outcomes:

            1:45pm - How Medtronic Uses Data to Sell Services

            4:45pm - Tips & Tricks for Creating ServiceMax Reports

        System Performance & Integration:

            1:45pm - Technology Secrets of Connected Devices - A primer on IoT Technologies by McKinely Elevators

            2:45pm - Increasing Technician Performance & Motivation at Westmor Industries

            4:45pm - IT Success: Customers Integrating to Oracle and SAP

    Wednesday, June 15th Presentations:

        Products & Strategy:
            11:15am - Deliver Exceptional Service with Schedule Optimization

            11:15am - Digital Strategies in Smart Services - Reordering the Value Chain and Creating New Opportunities

            1:15pm - Workshop: How to Get Started with Connected Field Service

            1:15pm - Education Workshop: Top 5 Mobile for Laptop Tips

            2:15pm - Delivering Revenue Growth with Tailored Service Contracts

        Value of Field Service:
            11:15am - Ensuring Success Through Change Managment & Adoption Planning

            1:15pm - Workshop: Field Service 101

            2:15pm - Customer Panel: The Value of Field Service

        Service Operations Excellence:
            11:15am - How Luminex Developed a Customer Centric Culture

            1:15pm - Workshop: Responding to Regulatory Updates in Medical Devices

            2:15pm - Best Practices for Service and IT Partnerships

        Insights & Business Outcomes:
            11:15am - Measuring Field Service Success at MilliporeSigma

            1:15pm - Appirio Workshop: The Impacts of Worker Experience on Customer Experience

            2:15pm - Using Big Data & Predictive Analytics for Field Service Management

      System Performance & Integration:
            11:15am - Inspecta's Mobile Data Strategy with Marketplace Partner GoFormz

            1:15pm - Admin Workshop: Tips & Tricks for Configuring Service Flow

            2:15pm - Security in the World of Mobile Devices Management at Pitney Bowes

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    If you haven't had the chance to tell us what you thought about the event, please complete the short evaluation today. We depend on attendee feedback to make each event more valuable.

    https://www.getfeedback.com/r/BO0OQqkC

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    In this session, ServiceMax Co-Founder and Chief Strategy Officer Athani Krishna will share his vision of the future of field service management. He will discuss how leading-edge technologies such as drones, big data analytics and augmented reality expand the capabilities of Field Service Management. He will be joined on stage by ServiceMax partners, represented by Chris Anderson from 3DR Robotics, Sean T. Riley from Software AG, and Andy Timm from PTC Vuforia, who will showcase their innovations integrated with the ServiceMax platform.

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    Community Manager
    Community Manager


    The proverbial better mousetrap isn’t the only thing you need to impress and grow your customer base. Companies have long known that a competitive advantage is born from a customer’s experience – and where loyalty is made or broken. In this panel moderated by ServiceMax Chief Operating Officer Scott Berg, hear from BectonDickinson, Schneider Electric, and MilliporeSigma about how they’re leveraging cloud and mobile technology, IoT, data and analytics to turn their field service operations and those interacting directly with customers into a strategic powerhouse of loyalty.

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