An unexpected problem occurred. Please select OK to reload the app

[rajamalla]

Hello All,

Our technicians are getting below error randomly on FSA App

Error:

An unexpected problem occurred. Please select OK to reload the app

Please suggest how to resolve this problem.

Thank you

[archana_krishna]

@rajamalla  - Few questions to try and find a pattern -

1. What devices and FSA build do they use? 
2. How often does this happen ? Once / twice a day?
3. Do they experience sluggishness in the app before this happens?
4. Is there a pattern / clickpaths noticed before they see this error?
5. Are there heavy SFMs with lots of data init that techs use frequently leading upto this problem?

This error could come if something in the app is CPU intensive, runs too long and the OS kills the process. Having said that, this is only a possibility .Please try and answer the above questions, which should give us some leads. Thanks.

[rajamalla]

Thanks for your reply. I will check with my team and update on requested details 

[mark_v3553]

Hi, we keep getting this, to answer questions below:

1. What devices and FSA build do they use? - 3.5.3 (Build 760)
2. How often does this happen ? Once / twice a day? - Everytime the engineer does a DataSync
3. Do they experience sluggishness in the app before this happens? - No
4. Is there a pattern / clickpaths noticed before they see this error? - Only navigating to DataSync
5. Are there heavy SFMs with lots of data init that techs use frequently leading upto this problem? - No, and it is only one technician in Europe?

This error could come if something in the app is CPU intensive, runs too long and the OS kills the process. Having said that, this is only a possibility .Please try and answer the above questions, which should give us some leads. Can I define the CPU usage for the iPad?

[archana_krishna]

Apologies for the delay.

If this technician experiences this issue in a consistent pattern, I suggest you log a case with ServiceMax Support. 

[Parcifale]

I once had a similar problem, but now everything is working, I hope that the developers have fixed it.

[thukkaramp]

One of our technician facing same error and is there any resolution on this issue? Please suggest!

[rajamalla]

We have upgraded to Server 19.3 and using the lastest FSA version then it resolved.