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Anyone using Multiple Device Types? (iPad, iPhone, Android)

Roast Chef
Roast Chef

Anyone using Multiple Device Types? (iPad, iPhone, Android)

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[Right now we are only using the iPad app for Field Technicians]

But our field technicians downloaded the iPhone app or the Android app - without me making any changes to the configuration - would it still run OK?

Has anyone ever had to make separate SFMs for different devices?

(I have had to create different SFMs for Browser vs. Mobile before - would i need to make an iPad version, Android version, or iPhone version?)

I understand that some features are not available on all devices - this is more about compatibility and any required configuration changes for supporting multiple devices

Any feedback would be very interesting to hear!!

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Employee
Employee

Re: Anyone using Multiple Device Types? (iPad, iPhone, Android)

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There is a ton of information in the ServiceMax Users Guide which may be helpful if you aren't already aware of it.  Please check out the following two sections:

Compatibility Matrix

Features vs. Apps Matrix

View solution in original post

Employee
Employee

Re: Anyone using Multiple Device Types? (iPad, iPhone, Android)

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Alex Langston​  if you are on Spring 15 I would keep a look out for the following if you are trying to utilize SFM's made for iPad on an iPhone. 

-Context used in lookup filters

-Advanced Lookup filters

-Linked SFM Processes

There are other differences as well but those are the most common elements I can think of you would need to keep an eye out for. 

Roast Chef
Roast Chef

Re: Anyone using Multiple Device Types?  (iPad, iPhone, Android)

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soooo this is basically what i was looking for - thanks!

so far we have not really utilized linked processes or advanced lookup filters for iPad users (only browser users) so good on that

context used in lookup filters...so the svmx.currentrecordheader.api_name stuff right?

Would it still work if the current record/header record was part of the SFM transaction definition?

Still not 100% on how the context works - usually just replicate a context i know works and go from there

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Fry Chef
Fry Chef

Re: Anyone using Multiple Device Types?  (iPad, iPhone, Android)

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that doesn't sound so bad.

has any one tried the same SFM trans on the android app?

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Employee
Employee

Re: Anyone using Multiple Device Types?  (iPad, iPhone, Android)

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Alex Langston Context filters are different then SFM Literals.  You would use context filters to filter a lookup field by comparing source data on the SFM Page layout (for example location) to the records you are searching through.  A very helpful feature!

See below for details.

Roast Chef
Roast Chef

Re: Anyone using Multiple Device Types?  (iPad, iPhone, Android)

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Ahhhh - Ok, so check this:

Context Filter set up for Contact Lookup - to show only Contact records that have Account match to current record

iPad - context filter would work - would only show subset of all contact record on the device

iPhone - context filter would NOT work - would show all contact records on the device

right...?

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Employee
Employee

Re: Anyone using Multiple Device Types?  (iPad, iPhone, Android)

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Exactly. For iPhone, advanced lookup filter settings would also not work. 

Employee
Employee

Re: Anyone using Multiple Device Types? (iPad, iPhone, Android)

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There is a ton of information in the ServiceMax Users Guide which may be helpful if you aren't already aware of it.  Please check out the following two sections:

Compatibility Matrix

Features vs. Apps Matrix

View solution in original post

Roast Chef
Roast Chef

Re: Anyone using Multiple Device Types?  (iPad, iPhone, Android)

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awesome thank you for the links!

(i really need to sit down and read this all the way through at some point )

Employee
Employee

Re: Anyone using Multiple Device Types? (iPad, iPhone, Android)

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Hi Alex Langston

Thank you for posting here in the community.

I see that Mark Boyer provided the link to the ServiceMax Users Guide on Compatibility Matrix and Features Vs. App Matrix.  Did you get a chance to check it out?  The information provided in the user Guide is Outstanding!

Compatibility Matrix

Features vs. Apps Matrix

If the link that Mark provided answered your question, I encourage you to mark your question answered.

crt_younus​   crt_younuss​

Fry Chef
Fry Chef

Re: Anyone using Multiple Device Types? (iPad, iPhone, Android)

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Alex Langston​  Hi Alex, Please advice if it is possible to add attachments under SFM transation screen?

The below screen shot is WO creation SFM , the requirment is to upload attachment is it possible...

i am newbie to servicemax ..

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Roast Chef
Roast Chef

Re: Anyone using Multiple Device Types? (iPad, iPhone, Android)

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Here we are almost 2 years later - anyone have any additional comments on this?

Specifically around multiple device types with the FSA app?

What about multiple device types used concurrently by a single user - does this cause any syncing issues or confusion for users perhaps?

Any feedback would be greatly appreciated!

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Roast Chef
Roast Chef

Re: Anyone using Multiple Device Types? (iPad, iPhone, Android)

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Hi Alex - I would definitely be interested in more information and use cases for the FSA app + multiple devices.  I'll even add to this the usage of different devices & apps between direct employees and subcontractors (we have our subcontractors as Partners in our Org).